Customer Growth Lead

Westpac New Zealand; New Zealand; On-site; NZD 140,000 - 210,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Growth Lead to shape how Consumer Banking & Wealth grows, engages and retains customers through data-driven strategies. You will connect customer, behavioural, transactional and channel insights to identify growth opportunities and bring them to life across the business.

The role focuses on turning insights into practical initiatives, influencing senior stakeholders and delivering measurable impact for customers and the bank.

Qualifications

• Experience in customer growth, engagement, analytics or strategy.
• Able to connect insight with action and commercial outcomes.
• Experience influencing senior stakeholders.

Responsibilities

• Translate customer insights into growth opportunities across CBW.
• Lead cross-functional collaboration with Product, Marketing, Digital, Data & AI, Finance, Risk.
• Develop executive-ready recommendations and measure outcomes.
• Build compelling business cases and run test-and-learn initiatives.

Skills

Customer growth

Analytics

Customer lifecycle management

Personalisation

Stakeholder engagement

Job description

Turn customer insight into customer impact.

If you’re passionate about understanding what drives customer behaviour and love turning data, research and ideas into meaningful outcomes, this could be your next move. We’re looking for a Customer Growth Lead to help shape how Consumer Banking & Wealth grows, engages and retains customers into the future.

In this role, you’ll sit at the centre of customer strategy, data, commercial performance and delivery. You’ll connect customer, behavioural, transactional and channel insights to identify where the greatest opportunities for growth exist, then work across the business to bring those opportunities to life.

Whether it’s helping us attract new customers, deepen existing relationships, improve engagement, reduce churn or better meet customer needs, you’ll play a key role in ensuring our decisions are informed by evidence and focused on creating better outcomes for both customers and the business.

You’ll work alongside teams across Product, Marketing, Digital, Data & AI, Finance, Risk and our frontline channels, influencing priorities and helping shape where we invest our time and energy. From leading test-and-learn initiatives and building compelling business cases, through to creating executive-ready recommendations implementing initiatives and measuring outcomes, you’ll help ensure great ideas translate into real impact.

What will you bring?

You’re someone who is naturally curious about customers and energised by solving complex problems. You enjoy digging into the “why” behind customer behaviours and are equally comfortable discussing data trends, commercial opportunities and strategic direction.

You’ll bring proven experience in customer growth, customer engagement, analytics, customer lifecycle management, personalisation or customer strategy, along with strong commercial acumen and the ability to connect insight with action.

You’ll be confident influencing senior stakeholders, facilitating conversations across multiple teams and telling compelling stories through data. Most importantly, you’ll know how to take complexity and turn it into something clear, practical and impactful.

Experience within banking or financial services would be advantageous, however we’re equally interested in people who have delivered customer growth outcomes in other complex environments.

Why this role?

This is an opportunity to influence strategy, shape customer experiences, partner with leaders across CBW and contribute to some of our most important growth ambitions. You’ll have visibility across the organisation, the opportunity to challenge thinking, and the ability to make a tangible difference to both customer and business outcomes.

If you’re excited by the idea of transforming customer insight into customer impact, we’d love to hear from you.

Next Steps

At Westpac, we’re passionate about supporting our people to grow their careers and explore new opportunities.

Your application will be treated in the strictest confidence.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together Greater

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close:

19 October 2026