Customer Experience Technician

Haier Smart Home UK&I Ltd; Dunedin; On-site; NZD 55,000 - 75,000; Full time

Job summary

Une entreprise reconnue recherche un technicien d'expérience client basé à Dunedin pour offrir un service de réparation d'appareils de première classe. Le candidat idéal doit posséder des compétences en service client, des qualifications pertinentes en réparation électrique, et une bonne condition physique. L'entreprise offre des horaires flexibles, des opportunités de formation, des primes, et un environnement de travail dynamique et innovant.

Benefits

Programme de formation continue

Prime et incitations

Véhicule de société

Remises importantes sur les produits

Qualifications

• Expérience en réparation et dépannage d'appareils.
• Licence électrique enregistrée nécessaire.
• Doit être en bonne condition physique.

Responsibilities

• Réparer et tester les produits pour garantir la satisfaction du client.
• Développer et maintenir une connaissance approfondie des produits.
• Gérer l'inventaire des pièces de rechange.

Skills

Compétences en service client

Compétences en communication

Compétences en informatique

Education

Qualifications pertinentes en réparation électrique et d'appareils

Job description

Customer Experience Technician page is loaded

Customer Experience Technician

Apply locations Dunedin, New Zealand time type Full time posted on Posted 30+ Days Ago job requisition id REQ-21965

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.

Our Opportunity:

We now have a vacancy for a self-starting, experienced appliance service tech for Dunedin providing technical expertise to our valued customers. Our Customer Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.

We recognise the importance of ongoing training and development, and you will also have the opportunity to share your knowledge with others in the wider team. We also understand the importance of juggling a busy lifestyle, so we do our very best to work with our people to provide a good work/life balance, making sure we have the time to create Moments of Delight in our homes as well as in the workplace.

Days and Work Hours:

What would work for you? We understand that in today's world lives are busy for you and for our customers, so why stick to the traditional work hours. We are open to flexible working hours that work for both you and our customers. Our schedules normally run from Monday- Friday.

Your Key Responsibilities:

• Repair and fully test the operation of the product ensuring full customer satisfaction.
• Develop and maintain superior product knowledge across all product lines through all training media, service manuals and training sessions.
• Complete all paperwork and documents related to service work and cash collection.
• Maintain and manage spare parts inventory.

What you will need:

• Experience in appliance repair and troubleshooting.
• Relevant Qualifications in Electrical and Appliance Repair.
• Registered Electrical Licenceessential (GAS licence, advantageous).
• Relevant Qualifications in Electrical and Appliance Repair (Cookware experience desirable).
• Strong communication skills and strong PC skills.
• Ability to provide premium customer service.
• Clean criminal history and driver’s license.
• Must be physically fit and healthy - a pre-employment medical will be conducted.

What's on offer:

• A time schedule that suits you and your busy lifestyle.
• Ongoing best in class training and product knowledge training.
• Company bonus & Incentive Scheme.
• Opportunity to work with a stable and innovative company that genuinely cares for their people.
• Ample growth and progression opportunities.
• Superannuation scheme (above and beyond KiwiSaver).
• Company van.
• Substantial product discounts for yourself, friends & family.

What Next?

If you would like to become part of our family and help deliver us a premium customer experience, please apply now and let's get you an interview!

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.

The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.