Customer Experience Representative / Southern Jet Boats

Te Rūnanga o Ngāi Tahu; Christchurch; On-site; NZD 60,000 - 70,000; Full time

Job summary

A leading New Zealand adventure tourism company is looking for a Customer Service Representative to create memorable experiences at Shotover Jet and Dart River Adventures. The ideal candidate thrives in customer-facing roles, is a strong team player, and enjoys outdoor work. This position offers a Living Wage, medical insurance, and opportunities for professional development in a supportive culture.

Benefits

Living Wage guaranteed

Medical insurance provided

Staff discounts across all Ngāi Tahu Tourism businesses

Supportive team culture

Opportunities for professional development

Qualifications

• Strong customer service background is essential.
• Willingness to learn about Ngāi Tahu culture and tikanga.
• Must hold a full driver's licence; P-Endorsement preferred.

Responsibilities

• Assist guests with bookings and reservations.
• Support retail and photography sales.
• Deliver warm, professional customer service.

Skills

Customer service experience

Teamwork

Calm under pressure

Safety consciousness

Adaptability to outdoors

Job description

Overview

Join the team behind two of New Zealand's most iconic adventure experiences!

Are you someone who genuinely enjoys helping others and thrives in a fast-paced, people-focused environment? We're looking for a Customer Service Representative to join our team at Shotover Jet and Dart River Adventures.

About The Role

Based mainly at Shotover Jet in Queenstown, with occasional shifts at Dart River Adventures in Glenorchy (free transport provided), this role is all about creating memorable experiences for our manuhiri (visitors). You'll be:

• Assisting guests with bookings and reservations
• Supporting retail and photography sales
• Delivering warm, professional customer service
• Sharing our stories and values with pride

What We're Looking For

We're after someone who:

• Has previous customer service experience and enjoys working with people
• Is a strong team player who stays calm under pressure
• Is physically fit, alert, and safety-conscious
• Can work weekdays, weekends, and public holidays
• Holds a full driver's licence (P-Endorsement preferred or willing to obtain)
• Is open to learning about Ngāi Tahu culture, reo Māori, and tikanga
• Enjoys the outdoors and working in a dynamic environment

What We Offer

• Living Wage guaranteed
• Medical insurance provided
• Cool, comfortable uniform
• Staff discounts across all Ngāi Tahu Tourism businesses throughout Aotearoa
• A supportive and inclusive team culture
• Opportunities for professional and cultural development
• A chance to work in one of the most stunning locations in New Zealand
• A values-led workplace where diversity and inclusion are celebrated

Health & Safety

Your safety is our priority. All successful candidates will undergo pre-employment checks, including drug and alcohol testing.

About Us

We\'re part of Ngāi Tahu Tourism, a values-driven organisation committed to connecting people to our place, our culture, and each other. Learn more about us at ngaitahutourism.co.nz

Eligibility

To apply, you must have the legal right to work in New Zealand (citizen, resident, or valid work visa).

Sound like you? Apply now - nau mai, haere mai, tauti mai!