Customer Experience Representative

New Zealand Government Joba; Manawatū-Whanganui; Hybrid; NZD 64,000 - 71,000; Part time

Benefits offered by this job

Fully funded life cover up to $300,000

Critical illness protection

Defence benefits and services

Job summary

NZ Defence Force is seeking a Customer Experience Representative to support personnel with essential shared services and Non-Public Funds administration. You will process payments, reconcile accounts, and maintain accurate financial records while delivering high-quality customer service.

The role involves collaboration across units and onsite support at Linton Military Camp, with opportunities to develop financial administration capability.

Qualifications

• Strong customer service and administration experience.
• Experience processing payments, financial transactions, or account reconciliations.
• High levels of accuracy and attention to detail.
• Proven interpersonal skills, with an ability to tailor communication to different audiences.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage and prioritise competing demands.
• Confidence working with financial systems and maintaining accurate records.
• A continuous improvement mindset and a willingness to identify and implement better ways of working.

Responsibilities

• Support NZDF personnel through delivery of essential shared services.
• Contribute to effective management of Non-Public Funds administrations, reconciliations and payment processing.
• Provide timely, accurate, customer-centred support across units and stakeholders.
• Ensure financial transactions are processed correctly and accounts reconciled.
• Maintain records to a high standard to support financial stewardship and service delivery outcomes.
• Work as part of the Defence Shared Services Group and contribute to onsite, tailored support at Linton Military Camp.

Skills

Customer service

Administration

Payments processing

Financial reconciliations

Attention to detail

Written communication

Oral communication

Time management

Organisational skills

Self-management

Financial systems

Continuous improvement

Job description

# Customer Experience Representative at NZ Defence Force, Manawatu-Whanganui## Mō tēnei tūranga mahi | About this role**Mō te tūnga | About the role**Our team is expanding, and we are looking for customer-focused professional to join us in a dynamic and varied Customer Experience Representative role.Every day is different as you support NZDF personnel through the delivery of essential shared services, while also contributing to the effective management of Non-Public Funds through financial administration, reconciliations, and payment processing.Working across a wide range of units and stakeholders, you will provide timely, accurate, and customer-centred support. A key aspect of the role involves ensuring financial transactions are processed correctly, accounts are reconciled, and records are maintained to a high standard, supporting sound financial stewardship and service delivery outcomes.As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a national team and also at times contribute to a local team that provides onsite, tailored support to Linton Military Camp. This role has a strong focus on supporting Non-Public Funds administration, requiring attention to detail, accuracy, and a commitment to delivering trusted financial services.You will be supported by an inclusive and experienced Customer Services Manager and be part of a team that is passionate about delivering exceptional service to the NZDF whānau. This is an opportunity to build valuable relationships, develop your financial administration capability, and make a meaningful contribution to services that directly support NZDF personnel.The salary for this role starts from $64,455 with a midpoint of $71,497 (pro-rata), inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.This role is based at Linton Military Camp and is a job share role with an individual who works two days a week.**Ngā pūkenga me ngā wheako | Skills and Experience**It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for detail, a commitment to accuracy, and confidence working with financial information and processes.You will also have:* Strong customer service and administration experience* Experience processing payments, financial transactions, or account reconciliations* High levels of accuracy and attention to detail* Proven interpersonal skills, with an ability to tailor communication to different audiences* Excellent written and oral communication skills* Demonstrated time management and organisational skills* An ability to self-manage and prioritise competing demands* Confidence working with financial systems and maintaining accurate records* A continuous improvement mindset and a willingness to identify and implement better ways of working**Nōu te rourou | What's in it for you**Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers an empowering work environment. Join us in shaping a brighter future, where everyone thrives.**Me pēhea te tuku tono | How to Apply**Applications close on **Monday 5 October 2026**.Use the links on this page where you'll be directed to the Defence Careers website.**Please Note:*** All applications must be made online, via the Defence Careers website. Each listing contains the Position Description.* Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.* Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors – please apply via the Defence Careers website.NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.**Please Note:**To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:Low Level Security Clearance* You **must** be a New Zealand citizen **or** you must hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa.* At minimum, you **must** hold New Zealand Permanent Residence **or** have a current New Zealand Residency Class Visa, **and** you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.* You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | NZ Defence Force || Location: | Manawatu-Whanganui || Position type: | Ongoing - Part Time || Category: | Administration || Date listed: | 28-Sep-2026 || Salary range: | N/A || Closing date: | 05-Oct-2026 || Reference: | NZ/DF-2609056 || Attachment: | No File Attached || File links: | || Website: | www.nzdf.mil.nz/ |