Customer Experience Officer

Suntory Oceania; Auckland; On-site; NZD 50,000 - 80,000; Full time

Job summary

Join a dynamic and innovative beverage company as a Customer Experience Officer, where you'll play a vital role in delivering exceptional service to clients across Australia and New Zealand. This fast-paced position requires a customer-centric mindset and excellent communication skills to manage inquiries and support internal teams. Embrace the opportunity to work with renowned brands in a collaborative environment that values diversity and inclusion. Your contributions will help shape the future of this exciting new partnership, making every beverage moment memorable.

Qualifications

• Experience in customer service or contact center roles is essential.
• Strong communication skills are crucial for client interactions.

Responsibilities

• Manage customer inquiries via phone, email, and chat efficiently.
• Collaborate with internal teams to support customer needs.

Skills

Customer Service

Communication Skills

Relationship Building

Data Entry

Problem Solving

Tools

Outlook

SAP

C4C

Job description

Introducing Suntory Oceania

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity

The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our clients across Australia & New Zealand. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

Please note this is an office based role and the hours are 8.30am - 5pm

Key Responsibilities

• Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
• Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
• Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
• Collaborate with and support internal teams, including Credit, Sales, and Logistics.
• Adjust to ongoing system and business transformations to support our evolving needs.
  
  

What's in your toolkit?

• Customer Service or Contact Centre experience
• A customer centric mindset you will always aim to provide exceptional service
• A friendly, approachable demeanour that fosters strong relationships
• Excellent verbal and written communication abilities
• Relationship Building Skills
• Capability to thrive in a changing environment and manage multiple priorities
• Enthusiasm for working with renowned brands and a desire to grow your career within our organization
  
  

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.