Customer Experience Consultant | Wellington

Rentokil Initial; Wellington; On-site; NZD 45,000 - 60,000; Full time

Job summary

A leading company in pest control and hygiene services is seeking a Customer Experience team member for their Wellington office. The role involves supporting sales, managing inquiries, and ensuring superb customer service. Ideal candidates are detail-oriented, proactive, and possess strong communication skills. Join a friendly team dedicated to enhancing lives and safeguarding communities.

Benefits

Southern Cross Health Insurance

Access to ample on-site car parking

Comprehensive training in products and services

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a high-volume environment.
• IT savvy, with the ability to learn internal systems.

Responsibilities

• Provide exceptional customer service, acting as the primary point of contact.
• Maintain up-to-date customer records and databases.
• Proactively make outbound calls to promote products and services.

Skills

Customer-focused

Problem-solving skills

Strong communication skills

Attention to detail

Job description

At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.

• Are you a highly organized, proactive professional with strong customer service skills?
• Do you thrive in a fast-paced environment where problem-solving is key?

We have an exciting opportunity to join our Customer Experience team, based at our Wellington office. In this position, you will be responsible for supporting our sales team, managing customer inquiries, and ensuring that our customers’ needs are met. You will work closely with internal departments to ensure that our clients receive the best possible service.

Applicants must be based in and have the right to live and work permanently in New Zealand.

Key Responsibilities:

• Provide exceptional customer service, acting as the primary point of contact for phone and email inquiries.
• Ensure accuracy in capturing and processing customer requests.
• Provide administrative and sales support to internal teams.
• Proactively making outbound calls to existing customers to promote products and services.
• Work within deadlines, meet KPIs, and hit targets while working both independently and collaboratively within the team.
• Maintain up-to-date customer records and databases, ensuring full compliance at all times.

Requirements:

• Strong communication skills - verbal and written.
• A proactive, quick learner who can adapt to process changes.
• Ability to multitask and prioritize in a high-volume environment.
• Excellent attention to detail and accuracy.
• A team player with the ability to work independently.
• Strong administrative skills with the ability to support internal teams.
• IT savvy, with the ability to learn internal systems.
• Customer-focused with a professional and friendly approach.
• Problem-solving and decision-making skills.
• Prior customer service, call centre, or administrative experience preferred.

What we offer:

• Southern Cross Health Insurance.
• Work stability in a reputable company.
• A friendly and supportive team environment.
• Comprehensive training in our products, services and safety practices.
• Access to ample on-site car parking.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.