Customer Experience Consultant

FleetPartners; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

FleetPartners, a leading fleet leasing and management company, is seeking a Customer Experience Consultant to enhance customer satisfaction and drive sales support in Auckland. This role focuses on delivering exceptional service, understanding customer needs, and effectively managing customer relationships to support business growth. Join us to be a part of a team committed to sustainable mobility and customer-centric outcomes.

Benefits

Up to 27 days annual leave

Flexible and hybrid working arrangements

Generous paid parental leave

Learning and development opportunities

Corporate retail discounts

Qualifications

• Minimum of 2 years sales support experience.
• Proven experience in customer engagement and building long-term relationships.
• Demonstrated experience in consultative selling.

Responsibilities

• Provide exceptional customer service and support to customers and sales teams.
• Manage customer life cycle from quote to full in-life management.
• Identify new sales opportunities and develop effective strategies.

Skills

Customer engagement

Cross selling

Consultative selling

Relationship building

Problem solving

Tools

Customer Relationship Management (CRM)

Job description

Who we are:

FleetPartners is an ASX-listed fleet leasing and management company operating across Australia and New Zealand. With a strong market presence, innovative technology platforms, and a commitment to sustainable transport solutions, we partner with businesses of all sizes to simplify and optimise their vehicle operations.

As we continue to grow in Aotearoa, we're looking for passionate professionals to join our high-performing, customer-focused team. This is your opportunity to help shape the future of sustainable mobility in New Zealand. Learn more here.

Our commitment to Diversity & Inclusion:

FleetPartners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We welcome applications from people of all backgrounds regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or cultural identity.

Who we're looking for:

This role is to provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. This will assist the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience. Helping the business deliver an outstanding Net Promoter score (NPS) through the delivery of customer centric outcomes. Attract potential customers by answering product and service questions and suggesting information about other products and services. As a Customer Experience Consultant, you will achieve high levels of customer satisfaction when responding to inbound and outbound customer requests, take personal ownership for the customer experience to help influence their decision to renew or expand upon products and services, they have with us.

Requirements

What you'll be doing:

• Understand the customer's industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive to real business outcomes.
• Right first-time responses with all activities
• Customer life cycle administered and managed right first time from quote to full in-life management
• Generate customer quotes within SLA's
• Delivery support to our customers and Sales professionals for onboarding and in-life management activities within SLA's
• Drive early engagement in the customer buying process - diagnosing customers' needs and tailoring solutions to match while networking within the customer account and industry
• Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Sales Team, to ensure customer satisfaction every time
• Actively utilises the customer surveying solutions made available by the business
• Enable the Sales teams to seek opportunities for competitive migration
• Enable the Sales Team to achieve Sales budget targets while following established pricing policies and effective communication
• Manage and maintain a balanced approach to superior customer service and strategic account planning, quarterly results and long-term customer goals.
• Identify new sales opportunities and focus on providing consultative support by supporting sales with their value propositions for the customer.
• Manage and build customer contacts, serving as the customer's ambassador, trusted advisor and advocate.
• Establish oneself as a focal point for Sales relationships and assist with information for contract negotiations.
• Manage all sales and operational related activity through the accurate, timely and detailed use of the Customer Relationship Management (CRM).
  
  

We're Looking For Someone Who's

• Minimum of 2 years sales support experience
• Minimum of 2 years' experience as a customer experience specialist
• Proven experience in cross selling and consultative selling with experience in collaborating across both client and own organisation to drive the FleetPartners approach
• Demonstrated experience in customer engagement and building long-term relationships
• Solid understanding of customer financials
• Proven experience in the customer experience journey
  
  

Benefits

What we offer:

Our employee benefits are continually evolving to meet the needs of our people. They currently include -

• Up to 27 days annual leave per annum;
• Flexible and hybrid working arrangements;
• Generous paid parental leave;
• Learning and development opportunities;
• Corporate retail discounts. and more
  
  

Ready to drive change? Apply now...

If your application is successful, we will contact you shortly. Please note that any offer of employment with FleetPartners Group is subject to the satisfactory completion of background checks, in accordance with applicable laws and regulations.

Awards

Toitu Net Carbon Zero certification

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women