Customer Experience Consultant

Fleetpartners; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work flexibility

Office parking on site

Near Ellerslie Station

Health insurance from day one

Dress for your Day policy

Parental leave 16 weeks (primary)

Four weeks for secondary carers

Career development opportunities

Social clubs & wellbeing programs

Employee benefits package

Job summary

FleetPartners is seeking a Customer Experience Consultant in Auckland to deliver exceptional service to customers while supporting Sales and Operations teams.

In a fast-paced environment, you will manage daily workload, investigate requests, and use multiple systems to make informed decisions that deliver the right outcome. You’ll build strong relationships and strive to improve the customer journey.

Qualifications

• Experience in customer service, customer experience, or sales support.
• Keen eye for detail and ability to analyse information from multiple sources.
• Strong relationship-building and communication skills.
• Proactive, with ability to manage priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service across the lifecycle.
• Manage daily workload and respond to customer enquiries.
• Support onboarding, renewals, and account management with Sales.
• Identify opportunities to improve customer experience and sales outcomes.
• Collaborate with internal stakeholders to achieve best outcomes.
• Maintain accurate information in CRM.
• Provide solutions that deliver great customer experiences.

Skills

Customer service

Customer experience

Sales support

Attention to detail

Relationship building

Communication skills

Proactive approach

Job description

ABOUT US

FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

As a Customer Experience Consultant, you'll play an important role in delivering exceptional service to our customers while supporting our Sales and Operations teams. Working in a fast-paced environment, you'll manage a daily workload, investigate customer requests, and use information from multiple systems to make informed decisions and deliver the right outcome.

Some of your key responsibilities will be:

• Deliver exceptional customer service and support across the customer lifecycle
• Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
• Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
• Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
• Understand customer needs and provide solutions that deliver a great customer experience.
• Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
• Identify opportunities to support sales growth and enhance the services customers receive.
• Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

ABOUT YOU

You're a proactive, customer-focused professional who enjoys solving problems and takes pride in getting the details right. You have a natural curiosity and can confidently analyse information from multiple sources to make informed decisions. Whether you're supporting customers or working with internal teams, you're someone who takes ownership, builds strong relationships, and always looks for ways to improve the customer experience.

To be successful in this role you will have:

• Experience in a customer service, customer experience, or sales support role.
• A keen eye for detail, with the ability to analyse information and solve problems confidently.
• Strong relationship-building and communication skills, with a genuine passion for delivering outstanding customer experiences.
• A proactive approach and the ability to manage competing priorities in a fast-paced environment.

BENEFITS:

We offer more than just a role:

• 27 days of annual leave per year.
• Hybrid work flexibility with a convenient office location with parking on site and a short walk from Ellerslie Station
• Health insurance from your first day, with a company‑funded subsidy for Southern Cross or Marram.
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers
• Regular social events, wellbeing initiatives and team activities through our Social Club and Pit Crew
• An extensive range of other employee benefits.

OUR COMMITMENT TO INCLUSION

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

Across our wider organisation in Australia, we’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long‑term careers - including being named one of the Top 101 Workplaces for Women 2025.

We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process