Customer Experience - Christchurch

New Zealand Couriers; New Zealand; On-site; NZD 50,000 - 65,000; Full time

Job summary

A logistics and courier company in Christchurch is seeking a Customer Experience Representative. This full-time role involves managing customer interactions, ensuring accurate documentation, and coordinating refrigerated logistics. Ideal candidates will have a strong customer service background and proficiency in TMS software. The position is key to maintaining high customer satisfaction and requires excellent communication and organizational skills.

Benefits

Supportive team environment

Modern vehicle fleet

Opportunities for learning and growth

Qualifications

• Previous experience in logistics, customer service, or related role.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in TMS software and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Serve as the primary contact for customers, addressing enquiries and resolving issues.
• Maintain a high level of customer satisfaction through effective communication.
• Prepare and verify documents, enter manifests, and check labels.
• Keep the TMS system up to date and accurate.
• Coordinate with internal teams, carriers, and clients for timely delivery.

Skills

Organisational skills

Communication skills

Interpersonal skills

Attention to detail

Problem-solving skills

Tools

TMS software

Microsoft Office Suite

Job description

Career Opportunities: Customer Experience - Christchurch

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for managing customer interactions, ensuring accurate documentation of freight movements, coordinating logistics activities related to refrigerated goods and making sure the customer's experience is second to none.

This is a full time role working Monday to Friday 10:00am - 6:30pm.

Job Description:

The successful candidate will have previous experience in logistics, customer service, or a related role, preferably within the refrigeration industry. Strong organisational skills and attention to detail are essential, as well as excellent communication and interpersonal skills.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing enquiries, resolving issues, and providing updates on delivery status.
• Maintain a high level of customer satisfaction through effective communication and problem solving skills.
• Prepare and verify documents, enter manifests, and check labels for delivery.
• Keep the TMS system up to date and accurate.
• Ensure all documentation complies with regulatory requirements and company standards.
• Coordinate with internal teams, carriers, and clients to ensure timely and efficient movement of refrigerated goods.
• Maintain accurate records of consignments, customer interactions, and logistics activities.

Qualifications:

• Previous experience in logistics, customer service, or a related role, preferably within the refrigeration industry.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in TMS software and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.

We offer a supportive team environment, a modern and well-maintained fleet of vehicles, and the opportunity to learn and grow with a business that has over 25 years of industry experience.

At Big Chill, our core values are the foundation of everything we do. We are committed to Family and Team, Encouragement, Accountability and Honesty, Image and Brand, and Respect.

To apply, please submit your resume and cover letter. The successful candidate will be required to pass a drug test and satisfactory MoJ criminal check prior to commencement.