Customer Experience Champion — Inbox Zero Dynamo

Marloo; Wellington; On-site; NZD 87,000 - 111,000; Full time

Benefits offered by this job

Direct impact

Startup exposure

Structured onboarding

Growth path

Job summary

Marloo in Wellington is looking for a customer experience advocate to own the inbox for your market with total autonomy. You will respond fast, accurately, and warmly to advisers, helping them move conversations to inbox zero while celebrating customers by name when possible.

Join a high‑energy team that treats CX as a company-wide responsibility. You don't need to be an AI guru, just love helping people, move quickly, and learn at lightning speed while shaping product and support processes.

Qualifications

• Customer Experience champion with energy and care.
• Pride in mastering details and daily standards.
• Fast learner in a fast-moving industry.
• Clear, warm written and verbal communication.
• Bias for prioritizing, resolving friction, and escalating issues.

Responsibilities

• Champion the customer inbox and treat inbox zero as your daily baseline
• Solve root problems with passion, tackling everything from quick queries to complex document templates and integrations
• Use smart judgement on when to reply and when to jump on a call to make a customer's day
• Navigate tough conversations with tact and care, turning tricky moments into lasting trust
• Rally product and go-to-market teams weekly with punchy insights and actionable customer feedback
• Collaborate with global counterparts to deliver a world-class, unified support experience worldwide
• Channel extra capacity into building better tools, sharper macros, help content, and proactive triage

Skills

Customer Experience

Fast learner

Clear communication

Attention to detail

AI tools familiarity

Tools

AI tools

Job description

Marloo in Wellington is looking for a customer experience advocate to own the inbox for your market with total autonomy. You will respond fast, accurately, and warmly to advisers, helping them move conversations to inbox zero while celebrating customers by name when possible.

Join a high‑energy team that treats CX as a company-wide responsibility. You don't need to be an AI guru, just love helping people, move quickly, and learn at lightning speed while shaping product and support processes.