Customer Experience Caller

Ripple; Orewa; Remote; NZD 60,000 - 80,000; Part time

Job summary

A customer experience firm in Auckland is seeking articulate and professional individuals for a contractor role. In this position, you'll conduct phone-based customer experience review calls, capturing detailed feedback to help businesses enhance service standards. Key qualifications include exceptional listening skills and strong verbal communication. This role demands a high attention to detail, integrity, and the ability to maintain confidentiality.

Responsibilities

• Conduct structured phone interviews with customers.
• Ask clear, concise, and non-leading questions.
• Record and report feedback in a professional manner.
• Maintain confidentiality and professionalism.
• Represent the brand with warmth and credibility.

Skills

Listening skills

Verbal communication

Attention to detail

Interpersonal skills

Integrity and reliability

Ability to follow scripts

Professionalism

Job description

Important Information:
Applicants must be residing in New Zealand and legally entitled to work here. This position is offered as a contractor role, not an employment position. As a contractor, you will be responsible for your own tax obligations, ACC levies, and any other statutory requirements. All work will be governed by a formal contractor agreement outlining deliverables, payment terms, confidentiality, and other relevant conditions.

About the Role:
We're looking for articulate, attentive, and professional individuals to join our new Ripple Customer Experience service. In this role, you will make phone-based customer experience review calls on behalf of our clients, capturing honest, detailed feedback to help businesses improve their service standards.

What You'll Do:

• Conduct structured phone interviews with customers, using active listening to understand their experiences.
• Ask clear, concise, and non-leading questions to capture accurate insights.
• Record and report feedback in a professional and organised manner.
• Maintain confidentiality and professionalism at all times.
• Represent our brand with warmth, clarity, and credibility.

What We're Looking For:

• Exceptional listening skills able to pick up on subtle cues and customer sentiment.
• Excellent verbal communication clear, professional, and friendly.
• High attention to detail accurate recording of feedback is essential.
• Strong interpersonal skills able to put customers at ease and gain honest insights.
• High integrity and reliability dependable in completing assigned calls on schedule.
• Ability to follow scripts and guidelines carefully while adapting to natural conversation flow.
• Discretion and professionalism maintaining confidentiality is critical.

Important Note:
This is a new service for our business, so opportunities will be offered according to demand and your suitability. You will be assessed more fully when a suitable assignment arises, based on your CV and application.

To Apply:
Please submit your CV if you are an excellent listener with top-tier communication skills and enjoy engaging with people professionally.