Customer & Dealer Support Ambassador

MUSTER LIMITED; Auckland; On-site; NZD 50,000 - 70,000; Full time

Job summary

An automotive distributor in Auckland is looking for a Customer & Dealer Support Ambassador to provide excellent customer service and manage inquiries. Ideal candidates will have deep automotive knowledge, strong communication skills, and proficiency in Excel and Word. This full-time role offers competitive benefits and professional development opportunities.

Benefits

Mon-Fri role

Great team

On-site parking

Excellent training opportunities

Qualifications

• Deep automotive industry knowledge required.
• Confident in both written and verbal communication.
• Proficient in Microsoft Excel and Word for reporting.

Responsibilities

• Manage inbound customer inquiries promptly.
• Apply problem-solving skills to resolve issues.
• Maintain strong relationships with customers via CRM.

Skills

Automotive industry knowledge

Excellent communication

Multi-tasking

Tech-savvy

Customer service skills

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Muster are on the hunt for an experienced automotive aftersales professional to join an automotive distributor group as their Customer & Dealer Support Ambassador. The role is based at their headquarters in Mount Wellington and is responsible for assisting customers by addressing inquiries, resolving complaints, and providing information about products and services. The role is also responsible for managing Total Service Accounts with the objective of generating revenue for the distributor and its dealer network. You may currently be in a Service Advisor role and looking for a change out of the retail world and are ready to use your automotive knowledge in a different environment. If you’re ready to make an impact - this is your move!

Benefits

• Mon-Fri role
• Great team
• Excellent offices in Mt Wellington with on-site parking
• Competitive package with excellent training and development opportunities

About You

• Deep automotive industry knowledge
• Confident in both written and verbal communication
• Excellent multi-tasking skills
• Tech-savvy — proficient in Microsoft Excel and Word for reports, proposals, and account and customer tracking
• Highly skilled in delivering exceptional service and maintaining long-term client satisfaction
• Ideally able to start ASAP

Role Specifics

• Manage day-to-day inbound customer inquiries across multiple brands through various channels
• Ensure prompt responses to customers
• Manage customers using the CRM and maintain strong relationships
• Act as first point of contact for customer queries and complaints and apply problem solving skills to resolve issues
• Work with internal departments to resolve complaints and queries
• Maintain accurate records
• Collaborate with other departments on call campaigns
• Provide support to dealers and other stakeholders as required
• Ensure timely preparation of essential reports

If you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate!

If you would like any further information about the role, please contact the team at Muster on 09 394 7444 or 0508 MUSTER