Customer-Centric Operations Leader

Aotearoa New Zealand Association of Social Workers; Wellington; On-site; NZD 90,000 - 130,000; Full time

Job summary

MotorSport New Zealand is seeking an Operations Manager to own the systems, processes and customer experiences at the heart of our organisation. Reporting to the CEO, you will lead operational delivery, oversee customer service, manage technology platforms and external suppliers, and champion continuous improvement to create better experiences for our clubs, licence holders and community.

No two days will be the same, with opportunities to drive customer journeys, technology enhancements and

Qualifications

• Experience in operations, service delivery or process improvement roles.
• Confidence working with business systems and IT suppliers.
• Strong problem-solving and organisational skills.

Responsibilities

• Leading customer service and operational delivery across the organisation
• Improving systems, processes and workflows to create better experiences
• Managing key technology platforms and external suppliers
• Driving practical digital and process improvement initiatives
• Using data and insights to identify opportunities and support decision-making
• Coaching and supporting a small team to deliver outstanding service

Skills

Operations

Customer service

Tech platforms

Problem solving

Stakeholder management

Continuous improvement

Job description

MotorSport New Zealand is seeking an Operations Manager to own the systems, processes and customer experiences at the heart of our organisation. Reporting to the CEO, you will lead operational delivery, oversee customer service, manage technology platforms and external suppliers, and champion continuous improvement to create better experiences for our clubs, licence holders and community.

No two days will be the same, with opportunities to drive customer journeys, technology enhancements and