Customer Care Representative

L'Oréal; Auckland; Hybrid; NZD 50,000 - 65,000; Full time

Job summary

L'Oréal New Zealand is seeking a Customer Care professional to join their team. The role involves order processing, handling customer queries, and providing high-quality service. With a focus on collaboration and accountability, this position offers a hybrid work environment and various perks including life insurance and a product allowance.

Benefits

Life and health insurance protection

Generous Product Allowance

Company profit share

Hybrid work environment

Qualifications

• At least 2 years’ experience in a Customer Care Role.
• Professional and friendly telephone manner.
• Excellent interpersonal and communication skills.

Responsibilities

• Order processing via phone and email.
• Answer customer queries and deliver exceptional service.
• Accurate processing of returns and administrative tasks.

Skills

Customer Service

Communication

Attention to Detail

Data Entry

Tools

Excel

SAP

Job description

About The Job

L'Oréal Australia & New Zealands Operations includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to focus on uncompromising standards of quality control, employee safety and our environmental commitments.

• Order processing (Phones and Email)
• Answering queries from customers (internal and external)
• Delivering exceptional Customer Service
• Accurate processing of Returns
• Building strong relationships with Internal stakeholders
• Ad hoc administrative tasks as required.
  
  

About You

• At least 2 years’ experience in a Customer Care Role.
• Professional and friendly telephone manner Contact Centre experience preferred
• Customer driven with a proactive and positive attitude.
• An eye for detail.
• The ability to meet deadlines and take ownership and accountability of your work.
• Collaborative work style as you will be part of a team.
• Excellent interpersonal and communication skills.
• Accurate data entry skills, a good working knowledge of Excel and preferably experience using SAP.
  
  

About The Perks

• Life and health insurance protection
• Generous Product Allowance to use across our brands
• Company profit share
• Hybrid work environment - enjoy up to 2x days WFH per week