Customer Care Coordinator- Walkerville

WSAudiology; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading hearing specialists provider is seeking a customer service representative in Walkerville Clinic, New Zealand. The ideal candidate will engage with customers, schedule appointments, and guide them through our innovative hearing devices. Applicants should have over 2 years of customer service experience, particularly in retail or health. This is a 6-month contract offering competitive remuneration and ongoing training.

Benefits

Competitive remuneration package

Ongoing training and professional development

Clinic incentives throughout the year

Paid Parental Leave

Hearing Aid Benefits for employees and family

Free Employee Assistance Program

Qualifications

• 2+ years of experience in retail or allied health customer service.
• Ability to navigate software programs like CRM and appointment management.
• Strong administrative skills with a focus on details.
• Team-oriented with the capability to work independently.

Responsibilities

• Engage with customers via phone, email, and in-person.
• Schedule appointments for hearing assessments.
• Guide customers through hearing devices and accessories.
• Resolve customer concerns efficiently.
• Contribute to local marketing efforts.

Skills

Customer service delivery

Good computer literacy

Attention to detail

Team-oriented attitude

Job description

The role

• Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
• Scheduling appointments for hearing assessments and consultations with our expert audiologists.
• Guiding customers through our innovative range of hearing devices and accessories.
• Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
• Contributing to local marketing efforts to promote our clinic and its services.
• Performing minor hearing aid repairs (training provided).

What we are looking for

• 2+ years of experience in delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
• Attention to detail with a solid administrative background and a collaborative spirit.
• A positive, team-oriented attitude with the ability to work independently when needed.

Location: WalkervilleClinic

Hours: Wednesday to Friday, 9am to 5pm

Duration: 6 month contract

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of Bloom Hearing Specialists

• A competitive remuneration package
• Ongoing training and continuing professional development to support your career growth and opportunities.
• Clinic incentives available throughout the year
• Paid Parental Leave
• Hearing Aid Benefits available to Employees, Family and Friends
• Access to Employee Assistance Program (EAP) at no cost
• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can\'t wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.