Customer Care Analyst

Salt Digital Recruitment; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A global SaaS organization is looking for a Customer Care Analyst in Auckland. In this role, you will support clients through software transitions, managing their issues and ensuring a high-quality customer experience. Key responsibilities include handling customer requests through Salesforce and coordinating migration timelines. Ideal candidates have strong customer service skills and experience in fast-paced environments.

Qualifications

• Exceptional customer service skills.
• Ability to efficiently manage and monitor substantial amounts of data.
• Strong written and communication skills in English.
• Experience working within a fast-paced call centre environment.

Responsibilities

• Proactively manage and escalate customer issues.
• Ensure timely handling of requests via Salesforce.
• Coordinate internal processes to meet client migration timelines.

Skills

Exceptional customer service skills

High attention to detail

Strong written and communication skills in English

Ability to manage substantial amounts of data

Experience in a call centre environment

Familiarity with Salesforce

Resilient and dependable

Quick learner

Tools

Salesforce

Job description

Salt is delighted to be supporting a global organisation in the SaaS industry, who is seeking a Customer Care Analyst who thrives in a fast-paced, customer-first environment. This is your chance to own the customer experience and make a real impact by supporting clients through their software transitions.

As a Customer Care Analyst, you will play a key role in helping customers migrate their software applications from private to public cloud. You will manage specific cases, resolve issues, and ensure every customer feels supported and heard.

Key Responsibilities

• Proactively manage and escalate customer issues to prevent potential issues before they escalate into a crisis
• Ensuring timely and accurate handling of requests via Salesforce
• Coordinate internal processes to meet client migration timelines

Requirements

• Exceptional customer service skills, along with high attention to detail
• Ability to efficiently manage and monitor substantial amounts of data
• Strong written and communication skills in English
• Experience working within a fast-paced call centre environment
• Familiarity with Salesforce or similar ERP systems
• Resilient, adaptable, and dependable
• Quick learner with the ability to pick up new systems and processes

To apply, please click QUICK APPLY now. Alternatively, for a confidential conversation, please call Julia Yen on 022 0690 727.

We’re proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Job Information

• Job Reference: JO-2507-355064
• Salary: hour
• Job Duration: 12 Months
• Job Start Date: 20/10/2025
• Job Industries: HR & Business Operations
• Job Locations: Auckland CBD
• Job Types: Temporary

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