Customer Business Manager

Nestlã©; New Zealand; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

KiwiSaver contributions

Life & Income Protection Insurance

Paid Parental Leave

Job summary

Nestlé in New Zealand is seeking a commercially savvy Customer Business Manager to drive growth across Mass Merchants and Emerging Channels. You will develop and execute customer plans, own sales targets, and build strong relationships with senior stakeholders.

Successful candidates will lead cross-functional teams, analyse performance, and identify opportunities to win in a fast-paced FMCG environment. Hybrid work model and comprehensive benefits are offered.

Qualifications

• 3-5+ years' experience in a senior sales, account management or customer-facing commercial role.
• Experience managing pharmacy, healthcare, grocery, FMCG or related customer accounts.
• Proven track record of delivering sales growth and exceeding customer targets.
• Strong negotiation, influencing and relationship-building skills.
• Excellent commercial, financial and analytical capability.
• Ability to work cross-functionally in a fast-paced environment.
• Passion for winning, continuous improvement and delivering results.
• Degree in Business, Marketing or related discipline.
• Experience with distributor-managed or alternative trade channels is advantageous.

Responsibilities

• Develop and execute customer strategies delivering strong commercial outcomes.
• Own and deliver customer sales targets, budgets and KPIs.
• Develop and execute customer business plans that drive growth and market share.
• Build strong relationships with key decision-makers across customer organisations.
• Identify opportunities, anticipate market trends and turn insights into action.
• Collaborate with Marketing, Commercial Planning, Category Development, Field Sales and Supply Chain to deliver exceptional execution.
• Monitor performance, analyse results and implement corrective actions to maximise outcomes.
• Partner with stakeholders to support global sourcing opportunities when required.

Skills

Negotiation

Relationship building

Analytical thinking

Cross-functional collaboration

Strategic planning

Education

Business/Marketing degree

Job description

Customer Business Manager

Company : Nestlã© Job Type : Full Time New Zealand

Job Description - Customer Business Manager

The Opportunity

At Nestlé, we’re home to some of the world’s most loved brands and are passionate about unlocking growth through strong customer partnerships. We’re looking for an experienced and commercially savvy Customer Business Manager to join our New Zealand team and play a pivotal role in shaping customer success across our Mass Merchants and Emerging Channels.

This is an exciting opportunity for a high-performing sales professional who thrives in a fast-paced environment, loves building strategic relationships, and is ready to take ownership of a key portfolio. If you're someone who enjoys influencing outcomes, identifying opportunities, and delivering sustainable growth, we'd love to hear from you.

A Day in the life…

This role will be a great fit if you're an ambitious sales professional looking to make your mark with one of the world's most trusted brands. A day in the life could look like:

You will:

• Be responsible for developing and executing customer strategies that deliver strong commercial outcomes while creating value for both Nestlé and our customers.
• Own and deliver customer sales targets, budgets and key performance indicators.
• Develop and execute customer business plans that drive growth and market share.
• Build strong relationships with key decision-makers and stakeholders across customer organisations.
• Identify new opportunities, anticipate market trends and turn insights into action.
• Collaborate with Marketing, Commercial Planning, Category Development, Field Sales and Supply Chain teams to deliver exceptional execution.
• Monitor performance, analyse results and implement corrective actions to maximise outcomes.
• Partner with internal and external stakeholders to support global sourcing opportunities through the Nestlé Global Supply Chain network when required.

What Will Make You Successful?

We're looking for a commercially driven professional who combines strategic thinking with strong execution capability.

You will bring:

• 3-5+ years' experience in a senior sales, account management or customer-facing commercial role.
• Experience managing pharmacy, healthcare, grocery, FMCG or related customer accounts.
• A proven track record of delivering sales growth and exceeding customer targets.
• Strong negotiation, influencing and relationship-building skills.
• Excellent commercial, financial and analytical capability.
• The ability to work cross-functionally and navigate a complex, fast-paced environment.
• A passion for winning, continuous improvement and delivering results.
• A degree in Business, Marketing or a related discipline.
• Experience working with distributor-managed or alternative trade channels is advantageous.

BENEFITS

• Competitive salary + attractive bonus program
• Hybrid working model
• Company contributions to KiwiSaver
• Life & Income Protection Insurance for KiwiSaver
• Up to 5 ‘KitKat Days’ each year to rest, recharge and support your wellbeing
• Personalised development and varied career opportunities within a global FMCG leader
• Wellbeing perks including free flu vaccinations, discounted private health insurance, and discounted gym memberships including access to Fitness Passport
• Access to Purchased Leave, Volunteering Leave, Sports Leave and Emergency Services Leave
• Up to 18 weeks Paid Parental Leave
• Discounts on Nestlé products and offers from our retail and service partners

Our Story

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.

Be a force for good.

For more information, please visit our website Nestlé | Welcome | Get In Touch New Zealand (nestle.co.nz)

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.