Customer Advisor (Fixed-Term)

Farmlands; Christchurch; On-site; NZD 50,000 - 70,000; Full time

Job summary

A leading farming co-operative is seeking a Customer Advisor in Christchurch. The role involves handling customer orders and providing support to field staff. The ideal candidate will have excellent communication and organizational skills, with a proven track record in customer service. An attractive benefits package is included, with opportunities for career development in a supportive and vibrant environment.

Benefits

Free onsite parking

Ongoing online learning

Sick leave from Day 1

Paid birthday leave

Staff discounts

Qualifications

• Proven track record of providing top-quality service.
• Excellent organizational and communication skills.
• Analytical skills to understand contracts.
• Ability to multi-task and adapt workload flexibly.
• Problem-solving skills and creativity.

Responsibilities

• Handle all customer orders and enquiries professionally.
• Process orders accurately and on time.
• Support field staff and stores.
• Assist with shareholder queries and orders.

Skills

Customer service experience

Organizational skills

Communication skills

Analytical skills

Problem-solving abilities

Job description

Mō te whai waahi | About the opportunity

We are currently seeking someone to join our team as a Customer Advisor based in our Christchurch Support office.

In this full-time, 12 month fixed-term role you will:

• Be responsible for the professional handling of all customer orders and enquiries.
• Process orders in an accurate and timely manner.
• Provide support to Farmlands' field staff and our network of stores.
• Assist with shareholder queries and orders.

Mōhou ake | About you

Someone who can thrive as a Customer Advisor will have:

• A proven track record of providing top quality service.
• Excellent organisational and communication skills.
• Analytical skills and ability to understand contracts.
• An innate ability to multi-task and a flexible approach to your workload.
• Excellent problem solving abilities - you are someone who can think outside the box.

Mō ngā painga | About the benefits

• Free onsite parking.
• Ongoing learning via The Greenhouse online platform.
• Sick leave from Day 1 and paid birthday leave.
• Staff discounts and exclusive offers.
• A pet-friendly office environment, vibrant local café scene, and strong team culture.

Mō matou | About us

At Farmlands Te Whenua Tāroa, New Zealand’s largest farming co-operative, we’re driven by three core values: Be You, Minds Open, and See It Through. We support NZ farmers and growers to boost profitability and productivity, aiming to be the trusted partner for everyone connected to the land.

With over 1,200 team members across 80+ locations, we offer diverse operations - from retail and feed production to ecommerce and fuel. Join us to be part of a Kiwi-owned brand that values your uniqueness, creativity, and teamwork in a fast-paced, collaborative environment.

Te Tono | How to apply

Fire through your CV and we'll do the rest. We'd love to hear from you and know you'll most definitely grow your career - and us - at Farmlands Te Whenua Tāroa.

Applicants must be eligible to work in New Zealand.

Please note that the successful candidate will have to go through pre-employment checks before starting with us at Farmlands. These will include two references from your two most recent managers, a Ministry of Justice Check, proof of your right to work in New Zealand, a driver’s licence check and an ACC background check. For certain roles a drug and alcohol test, credit check and AML check may be required.