Credit Officer

Bunnings; Auckland; On-site; NZD 65,000 - 78,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm­

Exclusive team member benefits across

12 weeks paid parental leave

Festive gifts and cafe discounts

Job summary

Bunnings NZ is seeking a Credit Officer for the Finance team in Ellerslie. You’ll handle PowerPass Trade accounts, invoices, payments and credit enquiries, balancing high-volume calls with meticulous record-keeping.

Develop credit knowledge, build customer relationships, and work with a collaborative team to resolve overdue payments with professional communication and accuracy.

Qualifications

• Experience in accounts receivable and credit control is preferred.
• Strong communication skills for customer conversations and inquiries.
• Attention to detail and accuracy in financial data and records.

Responsibilities

• Manage a high volume of inbound and outbound calls with customers.
• Support PowerPass Trade customers with balances, invoices, payments and credit queries.
• Investigate account queries and credit claims, ensuring accuracy.
• Maintain and update customer/account information across systems.
• Collaborate with colleagues to resolve issues and improve outcomes.

Skills

Accounts receivable

Credit control

Customer service

Communication skills

Phone support

Education

Diploma in Finance or Accounting

Tools

CRM software

Microsoft Excel

ERP systems

Job description

Join us and experience Bunnings from the other side of the counter!What’s in it for you when you’re part of our team:Team discount at Bunnings and other Wesfarmers brands including KmartAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWe’re genuinely invested in your career and no matter where you start with us, that pathway is yours to buildGreat with people, sharp on the details and interested in building your career in finance?We’re looking for a Credit Officer to join our Finance team at the Bunnings NZ Support Office in Ellerslie. This is a busy, customer-focused role where no two days are quite the same. You’ll spend plenty of time on the phone, build valuable Accounts Receivable and Credit experience, and be supported by a collaborative team that wants to see you learn and succeed.About the roleThis is an opportunity to combine your communication skills with your eye for detail in a role where both really matter.As a Credit Officer, you’ll support our PowerPass Trade customers with their accounts, payments, invoices and credit enquiries. You’ll manage a high volume of inbound and outbound calls, helping customers understand their accounts, resolving queries and having professional conversations about overdue payments and payment arrangements.It’s a fast-moving environment, so being able to work at pace without compromising on accuracy will be key. Because you’ll be working with financial and customer information, exceptional attention to detail is essential.What's involvedYou’ll have the opportunity to:Manage a high volume of inbound and outbound customer calls throughout your daySupport PowerPass Trade customers with account balances, invoices, payments and credit-related enquiriesContact customers about overdue accounts and work with them to find practical payment solutionsBuild positive customer relationships through clear, confident and professional communicationInvestigate account queries and credit claims, making sure information is accurate and nothing gets missedMaintain accurate customer and account information across multiple systemsWork closely with colleagues and other teams across Bunnings to resolve issues and achieve positive outcomesBuild your credit and finance knowledge while learning from an experienced and supportive teamYou’ll have people around you who are happy to share their knowledge and help you develop, Inspiring you to give it a red hot go as you build your confidence and capability.About YouYou’re someone who takes real pride in getting things right. You have exceptional attention to detail, can work accurately with financial information and stay focused when there are multiple things happening at once.You’re also an exceptional communicator. As much of your day will be spent speaking with customers, you’ll need to be comfortable on the phone and able to communicate clearly, confidently and professionally.You enjoy working at pace and can balance speed with accuracy. You’re professional and dependable, but equally curious and open to learning new ways of working.What you'll needExceptional attention to detail and a commitment to accuracyExceptional written and verbal communication skillsConfidence managing a high volume of inbound and outbound phone callsA professional, calm and respectful approach to customer conversationsThe ability to work effectively and accurately in a fast-paced environmentStrong organisation skills and the ability to manage competing prioritiesConfidence using computer systems and the ability to pick up new systems and processes quicklyPrevious experience in customer service, contact centres, accounts receivable, collections, administration or credit would be advantageous, but isn't essentialReady to make your next career move? Don’t hesitate, apply now.If you’re a great communicator, have a sharp eye for detail and want the opportunity to grow your skills as part of a supportive team, we’d love to hear from you.Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.Please note, you must be age 15 or over to apply for a role at Bunnings.We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [e-mail] .Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.About UsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.