Court Registry Officer

Ministry of Justice - New Zealand; Dunedin; On-site; NZD 59,000 - 81,000; Full time

Job summary

A public sector organization in New Zealand is seeking a Court Registry Officer to ensure the smooth operation of the Court while providing high-quality customer service. The successful candidate will work closely with judges and stakeholders, manage case files, and adapt in a dynamic legal environment. The role offers a remuneration band of $59,729 to $80,794, and applications close on 10 October 2025.

Benefits

4.4 weeks holiday leave

Online professional development portal

Inclusive and proactive networks

Qualifications

• Strong customer service skills and quality decision-making are essential.
• Ability to communicate confidently in a courtroom setting.
• Detail-oriented with the ability to manage different processes.

Responsibilities

• Facilitate the smooth operation of the Court.
• Work in an onsite customer service area to assist with inquiries.
• Ensure files are accurate and up to date, involving data entry.

Skills

Customer service skills

Attention to detail

Multi-tasking ability

Resilience in high-pressure situations

Adaptability to change

Job description

Overview

As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders, including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will be able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your Primary Responsibilities

• Court Taking – You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers and general administration of the Court.
• Customer Service - All courts have an onsite customer service area or hub that customers can access for any court-related matter. You will work to answer customer queries via face-to-face, phone, or email interactions.
• Case Management – This involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō Pūkenga/Skills And Experience

You will be able to demonstrate strong customer service skills, quality decision-making, be solutions-focused and have the personal confidence and resilience to adapt to a dynamic work environment.

To Be Successful, You Will Need To Be

• Detail-orientated and observant – the court has many different processes, and case information needs to be accurate.
• Self-aware – our participants are unique, and you will be confident working, individually and as a team, across various situations.
• Able to multi-task – some of our processes are repetitive, so you will be able to manage conflicting priorities and move from one task to another quickly.
• Willing to learn – legislation and court processes are always changing, and you can adapt and maintain knowledge capital.
• Resilient – As a Court Registry Officer, you might work on sensitive cases, sometimes at high volume.

Even if your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

He aha ngā painga o tēnei mahi mōu/What\'s great about working here

Benefits

• 4.4 weeks holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

You get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $59,729 to $80,794 pro rata – the appointing salary will be based on skills and experience.

Tono Mai/How To Apply

To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here and complete an online application form by attaching your CV and cover letter.

Applications close on 10 October 2025; however, we will review CVs as they come in and may invite successful candidates to interview before the close date.

If you have any questions, please contact [e-mail]

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