Coordinator Workplace Services Advice

Department of Internal Affairs; Wellington; On-site; NZD 61,000 - 76,000; Full time

Job summary

A government department in Wellington is seeking a Coordinator Services Advice to manage customer queries related to various corporate services. The ideal candidate will have strong customer service skills and the ability to navigate multiple systems efficiently. This position offers full-time hours and a supportive work environment. Applications close on 22 October 2025, and more details are available via email.

Qualifications

• Experience providing customer service through multiple channels.
• Ability to manage high volumes of requests while maintaining quality.
• Strong verbal and written communication skills.

Responsibilities

• Manage incident-related issues.
• Prioritize and respond to various requests promptly.
• Promote best practices and deliver high-quality service and advice.

Skills

Customer service experience

Managing high volumes of requests

Strong communication skills

Interpersonal skills

Job description

Overview

Type: Permanent
Hours: Full time
Location: Wellington
Business Group: Workplace Services
Branch: Enterprise Services
Salary: $61,072 - $76,000

Are you passionate about providing high quality co-ordination and administration service? Are you seeking a supportive and flexible environment? Do you like to work across a range of different subject areas? This role might be just what you are looking for!

This broad and varied position will involve working across Te Tari Taiwhenua (DIA) to identify and manage support request fora range of corporate services.

As a Coordinator Services Advice, you will be the first point of contact for general queries relating to Property, Wellbeing, Health and Safety, Information Management, OIA requests and Security. Your ability to navigate various tools and systems will help you prioritise effectively and meet deadlines.

Day-to-day responsibilities will include managing incident-related issues. Your responsiveness and attention to detail will ensure incidents and requests are handled or escalated promptly and accurately. By promoting best practice and delivering consistent, high-quality service and advice, you’ll play a key role in supporting our customers.

You will demonstrate key skills and attributes such as:

• Experience providing customer service through multiple channels
• Drive to manage high volumes of requests while maintaining quality and timeliness
• Strong communications skills - both verbal and written
• Strong interpersonal skills to work collaboratively with a range of people and teams

Te Tari Taiwhenua’s purpose is to serve and connect people, communities and government to build a safe, prosperous, and respected nation. In other words, it’s all about helping to make New Zealand better for New Zealanders.

Applications close: 5pm, 22 October 2025
For more information please contact: [e-mail]
Job description: To review the full job description, please click here.