Contact Centre Tutor

Solomon Group; Christchurch; On-site; NZD 30,000 - 60,000; Part time

Job summary

A leading Tertiary Education Provider in Christchurch is seeking a part-time tutor for the Certificate in Contact Centre Operations. The ideal candidate will have experience in a contact centre environment and a passion for helping students succeed. This varied role requires strong facilitation skills and the ability to work in a collaborative team setting. A clean driver’s license and relevant tutoring qualifications are preferred.

Qualifications

• Experience in Contact Centre, Call Centre, or Customer Service.
• Able to work unsupervised and go the extra mile.
• Clean driver's license preferred.

Responsibilities

• Facilitate training sessions for Certificate in Contact Centre Operations.
• Support learners in achieving their career goals.
• Collaborate as part of a team.

Skills

Facilitation and people skills

Passion to help others

Strong computer literacy

Open communication skills

Flexibility

Education

Foundation Education Tutoring Qualifications

Job description

Solomon Group is a leading Tertiary Education Provider, who have been servicing the needs of communities for 25 years by preparing students for employment in a wide range of different careers and industries.

Solomon Group in Christchurch is looking for someone who has experience within Contact Centre/Call Centre who wants to make a difference and train the next generation.

We are looking for a tutor for our Certificate in Contact Centre Operations, to increase the employability of our clients. This is a varied job in a supportive, successful team and the role is part-time in the evening.

Responsibilities and Requirements

The successful candidate would have the following attributes:

• Strong facilitation and people skills
• A passion to help people achieve their goals and financial independence
• Ability to work as part of a whanau/team
• Strong computer literacy and administration skills
• Open and honest communication skills
• Able to work unsupervised and go the extra mile
• Ability to be flexible and responsive to the organisation’s needs
• Clean driver's licence (preferably full class 1)
• Industry Experience in Contact Centre, Call Centre and Customer Service
• Foundation Education Tutoring Qualifications would be preferred
• Clean Police Check

We are an equal opportunities employer and welcome applications from all qualified candidates.