Consultant, Customer Banking

The Co-operative Bank Limited; Wellington; On-site; NZD 80,000 - 100,000; Full time

Job summary

A customer-owned bank in Wellington is seeking a Consultant focused on exceptional customer service. The role involves assisting customers with their banking needs and providing suitable options. The ideal candidate possesses effective communication skills, attention to detail, and proven sales experience. This full-time position offers numerous benefits, including generous leave options and a supportive team environment.

Benefits

Wellbeing Leave

Parental Leave Benefits

Life and Critical Illness insurance

Employee Assistance Programme

Banking Benefits

Profit Share

Workride

Responsibilities

• Provide suitable banking options for customers.
• Assist customers with everyday banking needs.
• Help customers achieve their financial goals.

Skills

Effective and professional communication skills

Accuracy and strong attention to detail

Ability to multitask and handle unplanned interruptions

Proven sales experience

Job description

As a Consultant, you’ll play a key role in growing our bank, with exceptional customer service as your core focus.

You’ll provide suitable banking options for current and prospective customers, assisting them with their everyday banking needs, including deposits, personal lending, international payments, insurance taking other opportunities to deepen customer relationships with your knowledge of our products and services. Being a generalist, you’ll be able to help everyday Kiwi’s to achieve their goals across all areas of banking and grow your own career in a supportive team environment.

Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.

This is a full-time position Monday - Friday 8.15am - 4.45pm, at our Wellington Branch

To nail this, you’ll need:

• Effective and professional communication skills
• Accuracy and strong attention to detail
• Ability to multitask and handle unplanned interruptions
• Proven sales experience, ideally from working in a bank.

Experience Better with Us

We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:

• Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
• Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.

We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand. If you’re looking for a role where we work together to make an impact, and you can build a career you're proud of, you’ve found the right place.

We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact [e-mail] .