Concierge Team Leader

Pullman Hotels & Resorts; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

A luxury hotel in Auckland is seeking a talented concierge to enhance guest experiences. The role involves supervising the concierge desk, facilitating guest services, and sharing local knowledge. Ideal candidates will have a passion for hospitality, a flexible schedule, and excellent communication skills. Join a supportive team that values personal growth and offers exciting employee benefits.

Benefits

Discounted hotel stays

Daily staff meals

Ongoing reward and recognition incentives

Qualifications

• Full NZ Drivers Licence is essential.
• Immaculate personal presentation.
• High level of communication, both written and verbal.

Responsibilities

• Supervise concierge desk area.
• Facilitate guest arrivals, departures, and during their stay.
• Share local knowledge and drive loyalty.
• Enhance guest satisfaction.
• Liaise with all departments for follow-up.

Skills

Outgoing personality

Passion for hospitality

Customer service

Flexibility

Leadership capability

Job description

Overview

Pullman Auckland is looking for a talented and passionate concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, Journey Together, Anytime, Anywhere, empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart. Join us and become a Heartist.

Responsibilities

• Shift supervision across the concierge desk area
• Facilitating guest arrivals, departures and during their stay
• Share local knowledge as well as driving loyalty and up-sell hotel facilities
• Lead the team to enhance guest satisfaction
• Liaise with all departments to ensure all necessary follow-up is conducted

Qualifications

• You will have an outgoing personality with genuine passion for hospitality and customer service
• Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/week roster including early mornings and late nights
• You are all about quality and presentation and you have the desire to progress in hospitality
• You are an approachable team player and you can think outside of the box
• Be able to manage multiple tasks at any given time
• Full NZ Drivers Licence is essential
• Immaculate personal presentation and high level of communication - both written and verbal
• Leadership capability

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are who we serve

We hire for personality, train for skill. A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just To Name a Few

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.