Concierge / Porter

Sofitel; Queenstown; On-site; NZD 50,000 - 70,000; Full time

Job summary

Join the Front Office team at a leading luxury hotel in Queenstown, delivering exceptional service to guests. You'll use your passion for hospitality and attention to detail to create personalized experiences, ensuring each guest feels valued during their stay. The role offers growth opportunities within Accor and recognizes your commitment with competitive pay and benefits.

Benefits

Competitive pay with benefits

Discounted hotel stays

Daily staff meals

Recognition incentives and awards

Career development opportunities

Ski hire during winter months

Anniversary stays with credit

Wellbeing support programs

Qualifications

• Experience in a high-end hospitality environment preferred.
• Full, clean valid manual driver’s license required.
• Right to work in New Zealand necessary.

Responsibilities

• Welcome guests with personalized and attentive care.
• Anticipate guests’ needs and make recommendations.
• Deliver professional and attentive service.

Skills

Luxury attitude

Emotional intelligence

Attention to detail

Relationship building

Grooming and personal presentation

Flexibility

Desire to learn and grow

Education

Previous experience in five-star luxury environment

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you

Job Description

Join our exceptional Front Office team and deliver professional and attentive service at a five star, luxury property in the heart of Queenstown.

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond the basics. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Full, clean valid manual driver’s license;
• Previous experience in five star luxury environment preferred, but not essential;
• A passion for high end hospitality with an eye for detail;
• Your ability to build warm relationships and connections;
• Immaculate grooming and personal presentation;
• Flexibility to meet hotel rostering needs including weekend and public holiday work;
• Your desire to learn, grow and develop;
• You will need to hold working rights for New Zealand.
  
  

Additional Information

Benefits

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay with benefits
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• Free ski hire during our winter months
• Anniversary stays with Food & Beverage credit to enjoy
• Wellbeing support, financial advisory discounts and Employee support programmes
  
  

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.