Concierge / Porter

Sofitel; Ngaruawahia; On-site; NZD 45,000 - 60,000; Full time

Job summary

Join a leading luxury hotel in New Zealand as part of our Front Office team. Deliver exceptional service to guests while showcasing your passion for hospitality in a supportive environment that rewards contribution with flexible benefits and career development opportunities.

Benefits

Competitive pay with benefits

Discounted hotel stays and services

Daily staff meals

Ongoing development opportunities

Anniversary stays with Food & Beverage credit

Wellbeing support and Employee assistance programs

Qualifications

• Previous experience in five star luxury environment preferred.
• A passion for high end hospitality.
• Ability to build warm relationships and connections.

Responsibilities

• Deliver professional and attentive service to guests.
• Anticipate guests' needs and offer recommendations.
• Maintaining immaculate grooming and personal presentation.

Skills

Attention to detail

Emotional intelligence

Relationship building

Job description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you

About the role...

Join our exceptional Front Office team and deliver professional and attentive service at a five star, luxury property in the heart of Queenstown.

Welcoming each new and returning guest withpersonalised and attentive care, you will set the tonefor exceptional service. Here you can take your rolebeyond the basics. Sharing yourknowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

You will harness yourluxury attitude, withhumble excellence, adistinguished presence, and elevatedemotional intelligence. Yourprideandpassionwill be complemented by:

Previous experience in five star luxury environment preferred, but not essential;

A passion for high end hospitality with an eye for detail;

Your ability to build warm relationships and connections;

Immaculate grooming and personal presentation;

Flexibility to meet hotel rostering needs including weekend and public holiday work;

Your desire to learn, grow and develop;

You will need to hold working rights for New Zealand.

What we offer...

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities:

We offercompetitive paywithbenefits

Build your career with theNew Zealand Luxury Hotel of the YearandAustralasian Hotel of the Year 2024HM Award winner

Your loyalty card entitling you todiscountedHotel stays, food and beverage rates and Spa treatments worldwide.

Daily staffmealsprovided.

Ongoing reward and recognitionincentivesand awards.

Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.

Work for aworld-leadingGlobal hotel company.

Refer a friendincentive

Freeski hireduring our winter months

Anniversary stays with Food & Beverage credit to enjoy

Wellbeingsupport,financialadvisory discountsand Employee support programmes

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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