Concierge

Accor Hotels; Wellington; On-site; NZD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Wellington seeks a full-time Concierge to deliver exceptional service and create memorable guest experiences. The ideal candidate will possess a service-focused personality, strong teamwork skills, and knowledge of local attractions. This role involves working a rotating roster, including weekends and public holidays. Benefits include staff meals, hotel discounts, and an annual reward for one free night's accommodation.

Benefits

Free staff meal during shift

Family & Friends Hotel Discounts

Free night's accommodation annually

Access to Accor Academy

Work life balance flexibility

Discounted Food & Beverage + Accommodation

Refer-a-friend bonus

Parental Leave Scheme

Employee Assistance Program

Qualifications

• Restricted or Full NZ Driver’s license preferred, manual and auto.
• Customer service experience is an asset.
• Immaculate grooming and personal presentation required.

Responsibilities

• Anticipate guest needs and create personalized recommendations.
• Oversee valet services and guest assistance.
• Ensure a smooth and sophisticated guest experience.

Skills

Service focus

Ability to work under pressure

Teamwork

Initiative

Knowledge of Wellington sights

Job description

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experiences.

Sofitel Wellington, Where Life Lives.

Job Description

Sofitel Wellington invites you to elevate your career as our Concierge, where luxury meets impeccable service.

As the first and last touchpoint of our guests’ journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.

Your role extends beyond the lobby - you will orchestrate seamless valet services, oversee impeccable guest assistance, and bring the charm of Sofitel to life with every interaction. If you have a passion for excellence and a flair for hospitality, we invite you to be part of our distinguished team.

This role is full-time permanent (40 hours per week) - Remuneration: $25.42 per hour

The successful candidate must be able to work on a rotating roster including weekends and public holidays

Qualifications

• Restricted or Full NZ Driver’s license and able to drive both manual and auto preferred
• Service focused personality is essential; customer service experience is an asset.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team
• Previous similar experience is an advantage
• Knowledge of Wellington sights and events
• Able to take Initiative and adapt to changing conditions
• You will need to hold working rights for New Zealand
• Immaculate grooming and personal presentation
• Previous experience in five star luxury environment preferred, but not essential

Additional Information

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way- Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits- including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.