Compliance Coordinator (Operations Support)

Johnson Controls; New Plymouth; On-site; NZD 60,000 - 90,000; Full time

Job summary

An established industry player seeks a Compliance Coordinator to enhance operations in New Plymouth. This role involves managing technician schedules, coordinating customer service requests, and ensuring compliance with safety standards. With a focus on building strong relationships and improving business processes, you will contribute to the company's success in providing reliable safety solutions. Join a team that values your input and offers ongoing training and professional development, all while enjoying a supportive work culture that prioritizes employee wellbeing. Your future starts here!

Benefits

Competitive salary package

Staff benefits

Excellent team culture

Ongoing training and professional development

Qualifications

• Ability to work independently and manage service operations.
• Strong organizational skills and attention to detail.

Responsibilities

• Schedule and dispatch technicians for service requests.
• Coordinate customer service requests from start to finish.
• Manage parts, billing, and assist with collections.

Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Communication Skills

Education

Associate Degree

Job description

Compliance Coordinator (Operations Support)

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

We are needing a Compliance Coordinator (Operations Support) to join our team in New Plymouth!

We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for over 125 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

Wormald is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.

What we offer:

1. Competitive salary package including staff benefits
2. Excellent team culture
3. Ongoing training and opportunities for professional development and upskilling

What you will do:

1. Planned/unplanned technician scheduling & dispatch management
2. Customer service requests coordination (from initiation to completion)
3. BWOF Compliance
4. Parts management, billings, and assist with collections

How you will do it:

1. Maintain good relationships with both internal and external customers
2. Identify ways to improve business processes, services and the professionalism of the company
3. Contribute to the profitability of the business through the provision of accurate, timely, relevant, and insightful business information

What we look for:

1. Must demonstrate the ability to work independently and possess solid organisational and attention to detail skills
2. Must have strong interpersonal skills to effectively communicate
3. Associate degree preferred with industry experience managing service operations and/or service scheduling

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

If this is the right opportunity for you - Apply Now!