Communications Agent (Front Office)

Accor Hotels; Auckland; On-site; NZD 60,000 - 80,000; Part time

Job summary

A leading hotel in Auckland is seeking a Part Time Communications Agent to enhance guest experiences by coordinating phone inquiries and supporting the front office team. Candidates should have hotel reception experience and a passion for hospitality. The role requires excellent communication skills and the ability to multitask effectively. This position offers a fantastic opportunity for career development in a supportive environment.

Benefits

Discounted hotel stays

Daily staff meals

Ongoing reward and recognition incentives

Qualifications

• Strong phone manner and able to handle inquiries.
• Passionate about connecting with people.
• Flexible and ready to assist across front office duties.

Responsibilities

• Coordinate all inbound phone calls within the hotel.
• Assist with reservations and group preparations.
• Deliver exceptional service to all guests.

Skills

Excellent communication skills

Ability to multitask

Calm under pressure

Friendly approach

Education

Experience as a receptionist in a hotel

Tools

Opera Cloud

Resaweb

Job description

Overview

Join us at Accor & Pullman Auckland, where life pulses with passion. As a pioneer in responsible hospitality, Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be you. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world. Everything you do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we deliver pioneering experiences blending innovative work and event spaces with a vibrant social atmosphere for business, leisure and local guests. Our service promise, Progress Together, Anytime, Anywhere, empowers us to embrace others’ progress as our own by seeking opportunities, connecting with meaning and making an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact is valued here. Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

Are you someone who thrives on connecting with people? Do you stay friendly, approachable, and calm, even when the pace picks up? If so, this could be the perfect role for you.

At Pullman Auckland, we’re looking for a Part Time Communications Agent. With one foot in the Pullman ecosystem and another in listening to guest needs, you will be the control centre for the guest experience. We’re after someone who listens attentively, notices the little things, and approaches every task with confidence and a “can-do” spirit.

To be successful in this role, you will need to demonstrate the following:

• Coordinate all inbound phone calls within the hotel
• Excellent communication skills with the ability to multitask and remain calm under pressure
• A good phone manner as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations; flexibility and willingness to roll up your sleeves are essential

Qualifications

In addition to talent and attitude, you should have:

• Experience working as a receptionist in a hotel environment
• Eligible to work in New Zealand for at least 1 year
• Passion for interacting with people and creating connections through a friendly, enthusiastic approach
• Ability to create connections with guests via a well-mannered and enthusiastic approach
• Computer illiterate (experience with Opera Cloud & Resaweb is a bonus)
• Full NZ Driver’s License (advantageous, not essential)
• Ability to work a rotating roster across 7 days including weekends and public holidays

This is a great opportunity to expand your skills in the hospitality industry while working with a passionate team dedicated to providing exceptional service.

Additional Information

Why join Pullman Auckland?

Our People + Culture

We are who we serve. We hire for personality, train for skill — a personality that reflects our brand character and embodies the progressive, inclusive, optimistic and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs. Just to name a few:

• Your loyalty card entitles you to discounted hotel stays, food and beverage rates and spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.