Collections Officer

ACC New Zealand; Wellington; On-site; NZD 60,000 - 62,000; Full time

Benefits offered by this job

9% superannuation

Flexible working

Job summary

ACC New Zealand is seeking a motivated Collections Officer to join the Collections & Recovery team in Wellington. This position operates in a contact centre environment, helping levy customers understand benefits and responsibilities, gathering information, and negotiating payment arrangements.

The role is based at the Justice Centre in Wellington with a 40-hour week, Monday to Friday between 8:00am and 6:00pm.

Qualifications

• Experience in contact centre, collections or customer service.
• Strong verbal and written communication skills.
• Ability to negotiate positive outcomes in challenging conversations.
• Sound numerical and investigative skills.

Responsibilities

• Support levy customers through meaningful conversations and solutions.
• Help maintain accuracy of customer information and negotiate payment arrangements.
• Work in a 40-hour Mon–Fri roster at the Justice Centre, Wellington.
• Contribute to a diverse, supportive team and organisational goals.

Skills

Customer service

Verbal communication

Written communication

Negotiation

Investigative skills

Numerical skills

Resilience

Problem solving

Relationship building

Continuous improvement

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

$60,486 - $62,104 a year

Full time

12d ago , from Accident Compensation Corporation (ACC)

• Support levy customers through meaningful and solutions-focused conversations
• Join a supportive and diverse team, in an organisation with lots of opportunities
• Work on a Monday to Friday roster with no weekend work

Permanent | Wellington

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future

You can find more about ACC and the work we do at www.acc.co.nz.

We have an exciting opportunity for a motivated and customer-focused Collections Officer to join our Collections & Recovery team in Wellington. Working in a contact centre environment, you'll help levy customers understand the benefits of ACC and their responsibilities through professional and efficient communication. The information you gather will help maintain the integrity of customer information while supporting your ability to negotiate payment arrangements and make decisions relating to customer accounts. You'll be part of a supportive, friendly and diverse team and gain valuable experience within a large and complex organisation that contributes to keeping Kiwis safe at work, at home, and everywhere in between.

The role is based at the Justice Centre in Wellington. Hours of work are 40 hours per week, rostered Monday to Friday between 8:00am and 6:00pm.

The appointing salary for this role is $60,486 - $62,104 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

You will bring:

• Previous contact centre, collections, or customer service experience.
• Strong verbal and written communication skills.
• Confidence to have challenging conversations and negotiate positive outcomes.
• Sound investigative, financial and numerical skills.
• Resilience and the ability to adapt in a fast-paced and changing environment.
• A self-motivated, solutions-focused mindset.
• Strong customer focus and relationship-building capability.
• A commitment to continuous improvement and openness to feedback.
• Curiosity, initiative and a positive outlook.

You must hold New Zealand work rights at the time of application.

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.