Collections Associate

ACC New Zealand; Wellington; Hybrid; NZD 61,000 - 83,000; Full time

Job summary

A national support organization in Wellington is looking for a motivated Collections Associate. You will collect overdue levies and support new team members while working in a flexible hybrid setting. This role requires strong negotiation skills and a customer-focused mindset. Join us to make a difference in the lives of New Zealanders and contribute to a friendly and diverse team atmosphere.

Benefits

9% superannuation

Flexible working arrangements

Qualifications

• Energetic and motivated with a drive to succeed.
• Ability to have challenging conversations with customers.
• Open to feedback and focused on continuous improvement.

Responsibilities

• Collect overdue levies and claimant debt owed to ACC.
• Support and train new team members.
• Deliver refresher training when needed.

Skills

Customer-focused mindset

Strong negotiation skills

Financial and numerical skills

Strong communication skills

Resilience in a dynamic environment

Job description

About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they\'ve had an accident. You can find more about ACC and the work we do here.

About the role

We\'re looking for a motivated and customer focused Collections Associate to collect overdue levies and claimant debt owed to ACC. The successful candidate will work between the two debt portfolios (levy and client) on an ongoing basis. As a Collections Associate you will also provide support and training to new team members and deliver refresher training when needed.

This is a permanent role, based in Wellington near the railway station.

The hours of work are 40 hours per week, rostered Monday to Friday between the hours of 9:30am and 6:00pm. These hours may be different during training. Following this, flexibility of location within the hybrid work settings can be requested, with a team anchor day each Tuesday.

The salary range for this role is $61,766 - $82,355 with appointment depending on skills and experience. ACC also offers 9% superannuation on top of base salary.

About you

• An energetic and motivated approach to work, with a drive to succeed.
• Strong personal leadership and communication skills.
• A customer and solutions focused mindset that is displayed in all interactions with customers and stakeholders.
• Strong negotiation and decision-making skills with good business acumen.
• Investigative, financial, and numerical skills.
• Confidence to have challenging conversations with customers and claimants.
• Resilience to adapt to a dynamic work environment.
• Open to feedback with a focus on continuous improvement.

Working at ACC

The team is supportive, friendly, and diverse. We embrace the rich tapestry of Aotearoa New Zealand\'s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities.

We encourage a flexible working approach where possible and provide employee networks to support colleagues from diverse backgrounds.

How to apply

Applications close Monday, 13 October 2025 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application includes a CV and cover letter and clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact [e-mail].