Clinical Support Representative - Upper Extremities

JobSpace; Wellington; On-site; NZD 80,000 - 110,000; Full time

Job summary

Zimmer Biomet NZ is seeking a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals in Wellington and the lower North Island. This role suits someone who thrives in the operating theatre and takes pride in delivering patient-focused support.

You may come from an orthopaedic clinical background or be an Allied Health professional with strong upper limb anatomy knowledge, ready to transition into the medical device

Qualifications

• Clinically credible with attention to detail in high‑pressure environments.
• Degree in Health, Nursing, Physiotherapy, Science, Business or Marketing.
• Strong communication and relationship-building with clinical stakeholders.
• Able to learn product portfolio and relevant technical information.

Responsibilities

• Provide high-quality clinical service and case support to customers.
• Build relationships with surgeons, nurses, theatre staff and CSSD teams.
• Drive appropriate utilization of Zimmer Biomet solutions for patients.
• Lead case management and in-service training for staff.
• Support Sales team to achieve annual targets.
• Travel within territory up to 90% as required.

Skills

Clinical support

Upper extremities knowledge

Surgeon liaison

Interpersonal skills

Travel readiness

Education

Health/Nursing/Physiotherapy/Science degree

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Clinical Support Representative - Upper Extremities

Upper Extremities Clinical Support Representative

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups, a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

We're looking for a clinically driven Upper Extremities Clinical Support Representative to support surgeons, theatre teams and healthcare professionals in Wellington and the lower North Island. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.

You may come from an established orthopaedic or medical device clinical support background, or you may be an Allied Health professional (such as a Physiotherapist) with strong upper limb anatomy knowledge who is ready to transition into the medical device space.

What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.

How You'll Create Impact

You will:

• Support sales objectives by providing high-quality clinical service, advice and case support to customers
• Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders
• Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient
• Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training
• Ensuring timely return and tracking of instrument sets post-procedure
• Developing and maintaining surgeon-specific surgical technique and workflow documentation
• Provide case support outside your defined territory when required
• Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets

What Makes You Stand Out

• Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline
• Strong communication skills with the ability to build trust and influence clinical stakeholders
• Ability to become technically proficient across the assigned product portfolio
• Excellent organisational and time management skills
• Ability to quickly learn and retain complex clinical and technical information
• A proactive, positive and solutions-focused mindset
• Previous experience working in an operating theatre environment
• Working knowledge of the medical device or orthopaedic industry
• Previous experience in sales or clinical support (healthcare preferred)
• Frequent travel within the assigned territory (up to 90%)
• Occasional out-of-territory, or overseas travel as required