Clinical Hub Manager

Wellington Free Ambulance; Wellington; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Employee Assistance Programme

Flu vaccinations

Discounted health and life insurance

Family-oriented environment

Job summary

Wellington Free Ambulance in Wellington, New Zealand, seeks a Clinical Hub Manager to provide operational and clinical leadership within the Clinical Hub of the Clinical Communications Centre. You will mentor the hub team, support effective performance, and build strong internal and external stakeholder relationships to ensure high-quality patient care.

The role involves identifying opportunities to improve processes, capability, and productivity, with accountable personnel management and

Qualifications

• Experience leading teams in a healthcare environment.
• Strong written and verbal communication with diverse stakeholders.
• Understanding of the emergency ambulance setting and patient care.
• Ability to translate feedback into practical improvements in practice and delivery.
• Demonstrated commitment to developing staff and fostering a collaborative culture.

Responsibilities

• Provide clinical and operational leadership for the Clinical Hub.
• Mentor and support team performance; manage personnel and resolve conflicts.
• Drive process improvements, capability growth and productivity within the hub.
• Lead projects and maintain high clinical standards while coordinating with stakeholders.

Skills

Leadership

Communication skills

Emergency ambulance knowledge

Feedback-driven

People development

Job description

About Us

Wellington Free Ambulance's vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.

We're the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day. As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.

Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve. Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities!

Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

Description

About The Role

The Clinical Hub Manager provides operational and clinical leadership to ensure the delivery of high-quality patient care from the Clinical Hub within the Clinical Communications Centre.

This is a key leadership role, responsible for the clinical and operational effectiveness of the Clinical Hub team. You will provide clinical support, active mentoring and leadership, while building strong relationships with internal and external stakeholders and supporting effective team performance.

You will play an important role in the ongoing development of the Clinical Hub, identifying opportunities to improve processes, capability and productivity, and ensuring our people have the support, resources and measures they need to succeed. The role also involves personnel management, conflict resolution and project leadership, alongside maintaining a high professional and clinical standard.

What We Can Offer

You will get fulfilment from your work and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington region. We also have more benefits to joining our team including:

• Staff benefits including Employee Assistance Programme, annual flu vaccinations and discounted health and life insurance
• Great discounts at a number of supportive businesses across our region
• A family-oriented environment where your team are excited to be at work alongside you.

The role will be predominantly Monday to Friday, with some flexibility required to enable you to connect with team members individually and provide effective leadership and support across the team.

Skills and Experiences

What We’re Looking For

We are looking for an experienced and people-focused leader who is passionate about developing others, improving patient care and helping shape the future of the Clinical Hub. This is an opportunity to make a meaningful contribution to your team, our patients and the wider service.

Key Skills And Experience

• Proven leadership experience within a healthcare environment
• Excellent written and verbal communication skills, with the ability to build strong relationships and communicate effectively with a range of people
• A sound understanding of the emergency ambulance environment and the unique demands of delivering care within this setting
• A strong ability to seek, understand and act on feedback and learnings, translating these into meaningful improvements in team practice and service delivery
• A commitment to developing people, supporting high performance and fostering a positive and collaborative team culture

Applications close on Wednesday 30 September 2026.

If you require further information, please email [e-mail].