Clinical Administrator - Gastroenterology

CGR Services; Wellington; On-site; NZD 72,000 - 80,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking an administrative support person for the Hutt Hospital Gastroenterology unit. The role focuses on administering a National register, managing referrals, contacting patients, and supporting wait listing and scheduling, while assisting the nursing team with this initiative.

This is a fixed-term opportunity for 12 months, working 12 hours per week across Tuesdays and Wednesdays (6 hours per day).

Qualifications

• We are looking for someone who is highly organized and able to manage competing priorities.
• You will have excellent customer service skills and be comfortable speaking to patients over the telephone.
• You will have previous healthcare administration experience with knowledge of scheduling and waitlist management.

Responsibilities

• Provide administration support for rollout of a new programme within Gastroenterology/Endoscopy.
• Administer a National register, manage referrals, contact patients, and support wait listing and scheduling.
• Support the nursing team and deliver high-quality customer service to patients interfacing with the service.

Skills

Customer service

Healthcare administration

Scheduling

Wait-list management

Job description

Location

Hutt Hospital Gastroenterology

Contract

Fixed term - Part Time (0.3 FTE)

About the Role

This position will provide administration support for the roll out of a new programme within our Gastroenterology/Endoscopy unit. This role will focus on the administration of a National register, referrals management, contacting patients, wait listing/scheduling and supporting the nursing team involved with this initiative. The Clinical Administration Support will provide a high-quality customer service to patients interfacing with our Gastroenterology/ Endoscopy Service. This is a fixed-term opportunity for 12 months, working 12 hours per week across Tuesdays and Wednesdays (6 hours per day).

Salary

The salary band for this role is $72,035 - $79,573 (pro rata).

Working Hours

12 hours per week across Tuesdays and Wednesdays (6 hours per day).

About the Team/Service/Location

Our busy combined Endoscopy and Medical Day Stay provides a comprehensive range of services for our Hutt Valley population. This includes diagnostic and interventional Gastroenterological procedures and an Outpatients service. Our medical Day Stay provides an extensive range of treatments including intravenous infusions such as iron and blood transfusions as well as specialized medications for patients with long term conditions.

About you

We are looking for someone who is highly organized and able to manage competing priorities. You will have excellent customer service skills and be comfortable and confident with speaking to patients over the telephone. You will have previous healthcare administration experience along with knowledge of scheduling and waitlist management. You will be someone who can take initiative and be flexible, adaptable in a busy healthcare environment.

Company Culture & Diversity

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. Working at Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.