Clinic Administrator

TBI Health Group New Zealand; Wellington; On-site; NZD 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Wellington is seeking a part-time Clinic Administrator to greet clients, manage schedules, and support clinical staff. Applicants should have experience in administration and a positive attitude. Benefits include subsidized health insurance, wellness allowance, and comprehensive training. This role offers the opportunity to work within a supportive multidisciplinary team in a vibrant location.

Benefits

Subsidised Health Insurance

Wellness Allowance

Birthday leave

Training on Māori tikanga

Comprehensive training and orientation

Qualifications

• Experience in an administration role.
• Friendly, organized, and reliable.
• Willingness to learn and commit to customer service.

Responsibilities

• Greet and assist clients in person and over the phone.
• Support clinicians with diaries and schedules.
• Manage invoicing and clinic supplies.

Skills

Customer service orientation

Organizational skills

Effective communication

Flexibility

Computer proficiency

Tools

Gensolve

Job description

Introduction:

About TBI Health. TBI Health began in 2001 with a simple goal: to help people recover from pain, illness, and injury. Since partnering with Southern Cross in 2016, we’ve stayed committed to getting clients the right help, at the right time, so they can get back on track and live meaningful lives.

We’re proud to provide a supportive work environment that prioritises wellbeing, growth, and career development. Our equity-focused culture ensures all staff feel valued and enriched. As a New Zealand-owned company and Te Tiriti partner, we’re committed to improving health equity for Māori and delivering care that meets the needs of our diverse communities.

Join us on this journey to shape the future of tailored, quality healthcare in Aotearoa.

About The Mahi (Role)

Do you enjoy working with people and being a welcoming face for your team? Join TBI Health as a Clinic Administrator in our Wellington Central clinic. This is a part-time role, 20 hours per week, working on Monday, Tuesday, and Thursday. There is also an opportunity to work at our Newtown clinic.

You will be supported by the Clinic Manager and Clinic Administration Team Leader, with full training provided. This is a varied, fun role where you can really make it your own.

Key Responsibilities:

• Greet and assist clients in person and over the phone
• Support clinicians with diaries and schedules
• Process payments and manage invoicing
• Purchase clinic supplies
• Manage ACC, insurer, and third-party contracts
• Book appointments and handle general admin tasks

You will join a friendly, supportive team where your work makes a difference every day.

About The Wellington Central Team

Located in the heart of Wellington’s CBD with stunning waterfront views, our clinic is home to a diverse and skilled multidisciplinary team, including physiotherapists, vocational therapists, hand therapists, occupational therapists, and psychologists. We work closely with local specialists, nurses, pharmacists, and administrators to provide coordinated, high-quality care for our clients.

We are proud of our achievements in equity and continue to build cultural capability through partnerships with Māori health providers and local iwi.

Our team of 11 enjoys a vibrant, supportive, and social culture, with morning tea quizzes, waterfront walks, and after-work drinks.

Skills and Experiences:

About You. The ideal candidate must have experience in an administration role. We are looking for someone friendly, organised, reliable, and flexible, able to work across our two Wellington sites and cover annual or sick leave when required, in addition to the advertised 20 hours per week.

Other important qualities include:

• A genuine interest in healthcare
• Empathy and friendliness toward clients
• A positive, helpful attitude
• Excellent communication skills, both internally and externally
• Strong computer proficiency, accurate data entry, and experience with Gensolve is an advantage
• Organisational and problem-solving skills
• Ability to work efficiently and manage time effectively
• Initiative to lead from an administrative perspective, including diary management

Most important is a positive attitude, willingness to learn, and commitment to excellent customer service.

Benefits Of Joining TBI Health

For your passion and commitment, we offer:

• Subsidised Health Insurance with Southern Cross
• Wellness Allowance
• Birthday leave
• 3 EAP sessions provided by the company
• Work alongside an experienced, supportive team
• Comprehensive training and orientation
• Training on incorporating Māori tikanga appropriately into your role
• Experience working for a New Zealand-owned company

Our Wellington clinic is spacious, centrally located, and close to bars, restaurants, and the waterfront. The city is easily accessible by foot, bike, and public transport.

We are looking for someone keen to progress their career in health administration while contributing to a vibrant, collaborative workplace.

Please submit your CV and cover letter via the online application portal - direct email applications will not be considered. Applications close: 4th November 2025. We welcome applications from a diverse range of candidates. If successful, you will have the opportunity to inform us of any cultural or other diversity needs.

TBI Health is an equal opportunities employer and welcomes applications from all qualified candidates.