Client Success Manager - APAC

Vista; Auckland; Hybrid; NZD 80,000 - 100,000; Full time

Job summary

A leading cinema software company seeks a Client Success Manager for the APAC region. This role focuses on ensuring client satisfaction through effective communication and collaboration with various teams. Candidates should have experience in customer success or sales, a strong ability to build relationships, and a track record of driving business improvements. The position offers hybrid working and a supportive company culture.

Benefits

Outstanding flexibility for work-life balance

Hybrid working

Medical and Life insurance

Volunteer day and enhanced paid parental leave

Strong mentoring and career development focus

Fun team events

Qualifications

• Experience in customer success or sales roles.
• Proven track record of delivering client satisfaction.
• Demonstrated ability to drive business improvement and transformation.
• Demonstrated ability to build strong client relationships.

Responsibilities

• Champion the voice of Veezi clients internally.
• Accountable for client renewal and retention across APAC.
• Contribute to client growth by fielding inquiries.
• Influence Client Success strategic objectives.
• Oversee a portfolio of Veezi clients.
• Collaborate with Technical Support teams.
• Support new business opportunities.
• Develop a cohesive client experience framework.
• Identify market requirements for product roadmap.
• Travel nationally or internationally as needed.
• Represent Veezi in the Film and Cinema industry.

Skills

Customer success management

Sales experience

Client relationship building

Business improvement

Job description

Overview

Job Title: Client Success Manager - APAC

Location: Auckland

Reporting to: Global Head of Veezi

Employment Type: Permanent, Full-time

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, almost 30 years ago, we now serve cinemas, film distributors, and moviegoers worldwide. Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

This role is responsible for the oversight of the total client success across APAC. Acting as the point of communication for this region, your responsibilities will involve customer-centric needs related to Support, Sales, Billing, Product Development and more. Working closely with the Global Head and other regional leads you will establish and maintain a cohesive, consistent and responsive framework to deliver a best-in-class client experience while embracing the unique needs and values of the independent cinema community.

Responsibilities

• Champion the voice of Veezi clients internally and ensure Vista Pillar efforts support that goal.
• Accountable for client renewal and retention across the APAC region, driving additional revenue opportunities through upselling and cross-selling what benefits the Veezi clients.
• Contribute to client growth in the appointed region by proactively fielding inquiries and, when necessary, participating in targeted outreach.
• Influence the Client Success strategic objectives and translate them into actionable goals for necessary sub and external pillars.
• Oversee a portfolio of Veezi clients on a day-to-day basis, serving as the point of communication for escalated concerns or actions.
• Collaborate with Technical Support teams to ensure optimal task and project prioritization.
• Work with the Global Head of Veezi to support new business opportunities and the satisfaction of existing clients.
• Work with the Global Head of Veezi and regional leads to develop a cohesive, proactive client experience framework.
• Identify and capture market and client requirements to inform the product roadmap and differentiate the service for clients.
• Travel nationally or internationally to client sites and other offices as requested.
• Represent Veezi as a leader in the Film and Cinema industry through events, media contributions, and interactions with clients, prospects, and partners.

Requirements

• Experience in customer success or sales roles.
• Proven track record of delivering client satisfaction.
• Demonstrated ability to drive business improvement and transformation.
• Demonstrated ability to build strong client relationships.

Benefits

• Outstanding flexibility to support a healthy work-life balance
• Hybrid working
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring and career development focus
• Fun team events including the Vista Innovation Cup

If you enjoy a challenge and working in a dynamic and collaborative team, you\'ll love working at Vista.

We value inclusivity, celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious or ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

• One Crew: We\'re a diverse team in different places and functions, and we\'re at our best when we connect, help and collaborate.
• Shine a Light: We communicate openly, explain the why, and ask when we don\'t understand. We don\'t leave people in the dark.
• Make it Happen: We make good things happen as people and as teams through our focus on delivery.
• Chase Great: We challenge ourselves and each other to keep improving.