Client Services / Hub Assistant

University of Auckland; Auckland; On-site; NZD 54,000 - 58,000; Full time

Job summary

A leading educational institution in Auckland is seeking a Student Hub and Client Services Assistant. The role involves providing customer-focused support, assisting students with various tasks, and maintaining a high standard of service. Ideal candidates will have strong communication and problem-solving skills, an ability to work independently and as part of a team, and relevant experience in a complex environment. Flexible work arrangements and a competitive salary are offered.

Benefits

Flexible employment practices

Up to 6.75% company superannuation scheme

Five weeks' annual leave

Career development programs

Discounted car parking

Generous parental leave allowance

Childcare discounts

Qualifications

• Demonstrated strong communication skills and customer service attitude.
• Experience in a complex environment considered favorably.
• Ability to work independently and as part of a team.

Responsibilities

• Provide high-quality, customer-focused services in the Student Hub.
• Assist students with their self-service options and connect them to specialist staff.
• Excel in identifying needs and resolving queries.

Skills

Communication skills

Problem-solving skills

Customer service skills

IT skills

Job description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.

Job Description

Te Tumu Herenga | Libraries and Learning Services at the University of Auckland is seeking an enthusiastic and engaging person to join our team as Student Hub and Client Services Assistants based at the City Campus.

Our team includes Student Hubs, Libraries and Information Commons. We are responsible for providing high-quality, customer-focused services to all our customers within Te Tumu Herenga and the wider University community, enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey.

This is a full-time role and is based at the Davis Law Library, with the following hours and days of work:

• Monday, Tuesday, Wednesday – 12pm – 8pm
• Saturday / Sunday – 9am – 5pm

37.5 hours per week.

The salary range for this role is $54,405 - $58,000 per annum, prorated according to experience and qualifications.

We are looking for candidates who understand that customer service is not a department, it is an attitude. You should demonstrate strong communication, problem-solving, IT and customer service skills, and the ability to interact with people from various backgrounds. Your passion for great customer service should be demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying needs and resolving or escalating queries.

To be successful in this role, you will display excellent communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably, or experience in a similarly complex environment.

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

Applications must be submitted online by the closing date of 24/10/25 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. We will only consider applicants with the current right to work in NZ.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Brent Partner - [emailprotected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQI, iTakatapu, people with disabilities, parenting support, flexible work and other personal circumstances go to
www.equity.auckland.ac.nz