Client Services Executive

Wealthtime; Oxford; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

5% pension contribution

Occupational sick pay

Medical cashback plan

Death in service cover

26 days leave - in addition to bank

A range of voluntary benefits.

Job summary

Craven Street Wealth seeks a highly motivated Client Services Executive to join our growing Client Services team. They will collaborate with financial planners and colleagues to provide administration support for new and existing business for our clients.

This is a full-time, permanent role with openness to different working patterns. You will build strong client relationships and coordinate with providers to ensure a seamless client experience.

Qualifications

• Ideally educated to at least A Level or equivalent standard. To include Maths and English GCSE grade B or Grade 5 or above

Responsibilities

• Build and maintain strong client relationships
• Understand client needs to provide appropriate administration support
• Provide excellent client experience
• Handle client queries, resolving issues and escalating complex matters as appropriate
• Organise client meetings for financial planners
• Write templated letters to clients acting on advice or ad-hoc requests
• Create and maintain accurate client records on Intelliflo in line with procedures
• Liaise with product providers and third parties as appropriate
• Collaborate with other internal teams to ensure client satisfaction
• Participate in team meetings and support other team members where appropriate

Skills

MS Office

Intelliflo

Process-driven

Independent worker

Team player

Attention to detail

Communication

Education

A Level or equivalent English/Maths GCSE B or 5

Job description

About Us

Craven Street Wealth are award winning Independent Chartered Financial Planners and Wealth Managers with offices across London and the South of England.

The highest quality financial advice is provided to individuals, families, and businesses. This often involves working alongside other professionals to assist clients in making confident well-informed decisions to achieve their personal, financial business goals.

We recognise like our clients, every colleague has unique skills and experience. Our 100 strong team work together remotely and from regional offices in a variety of roles.

Core principles based on developing a high level of expertise, using this to create tailored solutions and striving to innovate guides how we work to collectively deliver the very best client service.

Our hardworking and ambitious team are proud of their accreditations earned and industry recognition, also holding a genuine interest in wider social and environmental issues which is reflected in always operating ethically and responsibly.

About The Role

A highly motivated Client Services Executive to join our growing Client Services team. They will be working in collaboration with financial planners and other colleagues to provide administration support in processing new and existing business for our clients.

This is a full-time, permanent role. However, if you require some flexibility, we are open to having a chat about different working patterns.

Key Responsibilities

Client administration

• Building and maintain strong client relationships
• Understanding client needs to provide appropriate administration support
• Provide excellent client experience
• Handle client queries, resolving issues and escalating complex matters as appropriate.
• Organise client meetings for financial planners.
• Write templated letters to clients acting on advice, written instructions from client meetings or ad-hoc requests
• Create and maintain accurate client records on Intelliflo in line with company procedures and policies
• Liaise with Product providers and other third parties where appropriate

Collaboration with Stakeholders

• Collaborating with other internal teams to ensure client satisfaction is met.
• Participating in team meetings and support other team members where appropriate.

About You

Experience/Qualifications

• Ideally educated to at least A Level or equivalent standard. To include Maths and English GCSE grade B or Grade 5 or above

Skills And Knowledge

• Proficiency in Microsoft Office Suite
• Experience in Intelliflo preferred
• Able to work within a defined business process.
• Ability to achieve agreed outcomes without supervision.
• Ability to work independently or in a team.
• Detailed and accurate.
• Organisational, prioritisation and time management skills.
• Excellent verbal and written communication skills.

Rewards & Benefits

• 5% pension contribution
• Occupational sick pay
• Medical cashback plan
• Death in service cover
• 26 days leave - in addition to bank holidays
• A range of voluntary benefits.