Client Services Director

Werk Agency; Wellington; On-site; NZD 80,000 - 120,000; Full time

Job summary

A dynamic creative agency in Wellington is seeking a Client Services Director to foster strong client relationships and oversee marketing campaigns. This role demands a proven leader with exceptional problem-solving skills and commercial instincts. Join a small, ambitious team where you can shape client strategy and enjoy real ownership over your accounts.

Benefits

Opportunity for real ownership

Growth with a future-focused agency

Collaborative team environment

Qualifications

• Proven experience leading client relationships in a marketing, creative, or agency environment.
• Natural problem-solver who thrives under pressure and keeps clients smiling.
• Strong commercial instincts — able to identify growth opportunities and deliver ROI.

Responsibilities

• Build strong, lasting partnerships with key clients.
• Lead client success, retention, and account growth.
• Oversee marketing campaigns across various channels.
• Guide and develop client-facing team members.

Skills

Client relationship management

Problem-solving

Commercial instincts

Communication

Collaboration

Job description

Overview

We’re Hiring: Client Services Director

Werk Agency is on the lookout for a relationship-driven leader to step into a pivotal role for our team.

As our Client Services Director, you’ll be the bridge between our clients and our agency’s creative and marketing powerhouse — ensuring campaigns are delivered seamlessly, relationships thrive, and opportunities for growth are always on the radar.

Responsibilities

• Be the go-to for key clients, building strong, lasting partnerships
• Lead the charge on client success, retention, and account growth
• Oversee marketing campaigns across digital, social, OOH, comms, and brand strategy
• Collaborate with our creative team on design, web, photography, and video projects
• Spot opportunities for upsell and cross-sell that add value to both client and agency
• Guide and develop our client-facing team members, driving high performance
• Work in a strategic capacity helping to shape the future growth in innovation of our agency

Qualifications

• Proven experience leading client relationships in a marketing, creative, or agency environment
• A natural problem-solver who thrives under pressure and keeps clients smiling
• Strong commercial instincts — able to identify growth opportunities and deliver ROI
• Excellent communicator, collaborator, and team leader
• Strong relationships with suppliers and publishers across the media landscape in New Zealand

Why Join Werk?

We’re a small but mighty team of marketers and creatives, known for our bold ideas and hands-on execution. At Werk, you’ll have a seat at the table shaping client strategy, real ownership over your accounts, and the chance to grow with an ambitious, future-focused agency.