Client Care Coordinator - Christchurch Central

Amplifon; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading hearing care service provider is seeking a full-time Client Care Coordinator in Christchurch. This role is pivotal in delivering exceptional client services, appointment management, and supporting clients on their hearing journey. Enjoy benefits like a birthday leave and discounted health insurance while working in a supportive team environment.

Benefits

A day off to celebrate your Birthday!

Yearly flu vaccinations

Free access to Employment Assistant Program

Discounted Private Health Insurance and other benefits

Qualifications

• Passion for customer care and making a difference.
• Great organisational and communication skills.
• Comfortable with technology.

Responsibilities

• Providing gold standard client care.
• Managing appointments and responding to client enquiries.
• Conducting hearing screening checks and device repairs.

Skills

Organisational skills

Communication skills

Customer care

Sales skills

Job description

Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, andongoing support and care for our clients.

Our Client Care Coordinators provide the first interaction with clientson their hearing journey,so an exceptional client care experience is vital. You will be part of a close knit team along with audiologists and clinic staff.

We currently have a full timerole in our Christchurch Central clinic for someone to work Mon-Fri (8.30-5.00pm) with the flexibility to cover other clinics in Christchurch region as required. A drivers license and access to a vehicle is required for this role.

Responsibilities for this role include;

• Providing gold standard client care
• Responding to client enquiries
• Appointment management
• Consumable sales and invoicing
• Conducting hearing screening checks
• Hearing device repairs and troubleshooting

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

Who we'relooking for:

We are seekingpeople with a passion for customer care and who thrive on making a difference in the lives of others. You'll have great organisational and communication skills andfeel at home in a sales/retail environment. You will enjoy working in a passionate team and be comfortable with technology.

What's in it for you:

• A day off to celebrate your Birthday!
• Yearly flu vaccinations
• Free access to our Employment Assistant Program
• Discounted Private Health Insurance and other benefits and products

Why choose us:

We're at the forefront of innovative hearing care services, part of theglobal Amplifon Group, and we provide supportive leadership, andcareer pathway opportunities. Staff benefits include quarterly team and individual bonuses based on performance along with discounted Southern Cross health insurance.

Sound like you?We would love to hear from you!

Apply online today with your covering letter and CV and let us know why you would like to join our Bay Audiology team.