Claims Specialist

Robert Walters New Zealand; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

A leading recruitment consultancy in Auckland is seeking an analytical professional to lead the investigation of freight-related claims. This project-focused role entails improving documentation and efficiency in claims processing. The ideal candidate has experience in logistics or supply chain and excels at problem-solving and stakeholder engagement. You will work closely with various teams to enhance workflows and implement digital solutions.

Qualifications

• Experience in freight, logistics, or supply chain is critical.
• Strong investigative and problem-solving skills are necessary.
• Excellent communication skills to engage stakeholders.
• Able to work independently and drive clarity.
• Familiarity with claims handling or operational risk.

Responsibilities

• Investigate customer freight claims thoroughly.
• Work cross-functionally with sales, logistics, and customer service.
• Document findings clearly and ensure consistent handling.
• Recommend improvements to documentation standards.
• Research and propose suitable software for processes.

Skills

Investigative skills

Problem-solving skills

Communication skills

Process-oriented thinking

Confidence using Excel

Job description

Overview

We’re looking for an analytical, process-driven professional to join a high-performing finance team on a 12-month fixed-term contract. This is a project-focused role centred around freight-related claims and the opportunity to modernise and streamline how they’re managed.

When freight is damaged or lost in transit, customers lodge a claim — and you’ll be the one to lead the process from end to end:

• Investigate the cause of the issue
• Determine where responsibility lies
• Liaise with internal teams and external stakeholders
• Ensure compliance with contracts, KPIs, and legislation
• Document your findings and facilitate claim approvals

But beyond the day-to-day, this role has a clear project objective: Design and implement a more robust, digital solution that improves documentation, traceability, and efficiency.

Key Responsibilities

• Investigate customer freight claims thoroughly and fairly
• Work cross-functionally with sales, logistics, freight, and customer service teams
• Document findings clearly and ensure consistent handling of claims
• Recommend and help implement improvements to documentation standards and workflows
• Research and propose fit-for-purpose software to replace outdated systems
• Support the finance team in processing approved claims via Accounts Payable

What You’ll Bring

• Experience in freight, logistics, or supply chain — this industry knowledge is critical
• Strong investigative and problem-solving skills — a “detective” mindset
• Excellent communication skills, written and verbal, to engage multiple stakeholders
• Confidence to work independently, ask questions, and drive clarity
• Process-oriented thinking with the ability to identify and implement improvements
• Experience working within or alongside finance teams
• Exposure to claims handling or operational risk
• Confidence using Excel

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Natalie Johnson on [phone].

About the job

• Contract Type: Temp
• Specialism: Accounting & Finance
• Focus: Accounts Payable, Accounts Receivable & Credit Control
• Workplace Type: On-site
• Experience Level: Associate
• Location: Auckland CBD

Job Reference: 0ZZAG1-B5D1EA32

Date posted: 19 September 2025

Consultant: Natalie Johnson