City Safe Safety Officers

Hamilton City Council; Hamilton; On-site; NZD 58,000 - 71,000; Full time

Benefits offered by this job

Wellbeing days

Health insurance

Annual health checks

Additional annual leave

Job summary

Hamilton City Council is seeking a Safety Officer for its City Safe Unit. You will build positive relationships with the public, promote safety in public spaces, and support bylaw compliance through education and enforcement.

This is a physically active role requiring resilience, good judgment, and calmness under pressure. The role may lead to CCTV monitoring opportunities in the city-wide camera network, working closely with NZ Police to support incident response and accountability.

Qualifications

• Build positive relationships with a diverse range of people.
• Communicate effectively with the public, residents, and visitors.
• De-escalate conflict and manage challenging situations.
• Demonstrate resilience and stay calm under pressure.
• Demonstrate integrity and sound judgement in public safety work.
• Maintain a good level of physical fitness for field-based duties.
• Willingness to learn and contribute to safe Hamilton communities.

Responsibilities

• Engage with businesses, residents and visitors to promote safety in public spaces.
• Support compliance with Safety in Public Spaces Bylaw through education and enforcement.
• Work in dynamic environments and respond to incidents requiring physical presence.
• Coordinate with NZ Police for incident response and investigations.
• Progress to CCTV Monitoring opportunities as part of career development.

Skills

Relationship building

Communication

De-escalation

Resilience

Integrity

Physical fitness

Willingness to learn

Job description

At Hamilton City Council, our people are united by a shared purpose: to improve the wellbeing of Hamiltonians. As one of New Zealand's largest city councils, we're proud to serve a growing and vibrant community while delivering services and projects that improve the wellbeing of Hamiltonians every day.

You'll join a team that values collaboration, innovation, and community impact. Together, we're on track to being one of New Zealand's leading community-focused councils, where everyone matters and every contribution helps shape the future of our city.

If you're looking for meaningful work, a supportive team, and the opportunity to make a real difference in your community, you'll find it here.

Hamilton City Council's City Safe Unit work together to ensure that Hamilton is a safe and vibrant City. City Safe Operations is made up of several teams, these are City Safe Officers, Suburban Response Team and Camera Operators.

Job Description

We're looking for people who want to contribute towards a shared vision of a Safer Hamilton, where people want to live, work, and participate. While recruiting for this role, we're also identifying future talent for CCTV Monitoring opportunities.

This is a highly rewarding and challenging field-based role that places you at the heart of our community. As a Safety Officer, you'll build positive relationships with businesses, residents, and visitors while maintaining a visible presence that promotes safety, prevents harm, and helps reduce nuisance and anti-social behaviour in public spaces.

You will actively support compliance with the Safety in Public Spaces Bylaw through education, engagement, and enforcement where required. While much of your role involves working constructively with the public, you will also encounter people experiencing crisis, conflict, or challenging circumstances. As such, resilience, sound judgement, emotional intelligence, and the ability to remain calm under pressure are essential.

This role is physically demanding and requires officers to spend significant periods on foot, respond to dynamic situations, and work confidently in a range of environments and weather conditions. A good level of physical fitness, personal resilience, and a commitment to professional conduct are key to success.

Hamilton City Council provides extensive training and support to ensure our officers are equipped with the skills, knowledge, and confidence to perform their duties safely and effectively.

Some Safety Officers may also progress into CCTV Monitoring roles, providing proactive monitoring of the city-wide camera network and working closely with NZ Police to support incident response, investigations, and offender accountability.

What you'll bring

• The ability to build positive relationships and communicate effectively with a diverse range of people.
• Confidence to de-escalate conflict and manage challenging situations professionally.
• Personal resilience and the ability to remain calm and effective under pressure.
• A strong sense of integrity, sound judgement, and commitment to public safety.
• A good level of physical fitness and the ability to work in a highly active, field-based environment.
• A willingness to learn, develop, and contribute to a safer Hamilton community.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Flexible, responsive, and able to think on their feet
• Excellent communicator including written, verbal and listening skills
• Confident and professional
• Available to work 8 hours, 5-day rostered shifts over a 24/7 period
• Have a positive attitude, and a willingness to learn

He aha te wariu o te utu kaimahi? | What’s the salary?

Remuneration for this position is $64,500 and this role is a permanent, full-time position.

You’ll have access to a range of benefits (HCC) including:

• Opportunities for professional development
• Two Wellbeing days per year
• Free health insurance through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave

Applications close on the 19 November2026

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. This role is Safety Sensitive so a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.