Chief Revenue Officer

Joyous Limited; Auckland; Hybrid; NZD 180,000 - 300,000; Full time

Benefits offered by this job

Equity

Joy Days

Southern Cross health insurance

Six additional Joy Days each year

EAP support

Home office setup

Stock options

Flexible holidays

Job summary

Joyous Limited seeks a senior revenue leader to build and run the commercial engine across marketing, sales, activation and customer success. You’ll start hands-on, growing a small team to ~10 and codifying processes, scripts and journeys.

This is NZ-based with Auckland preferred, primarily serving the US market, with equity and flexible work options. Ideal candidates have recent, transferable B2B SaaS or AI software GTM experience and a track record of turning a growth engine into repeatable

Qualifications

• Recent, directly transferable experience in building mid-market growth engines.
• Experience in a B2B SaaS or AI software environment with strong GTM execution.
• Hands-on operator who can own campaigns, pipeline, and playbooks at startup scale.

Responsibilities

• Own and run the commercial engine across Marketing, Sales, Activation and Customer Success.
• Be hands-on initially and scale the team to ~10 people over time.
• Develop campaigns, pipelines, sales calls, playbooks and customer journeys.
• Hire and drive performance while turning the foundation into a repeatable process.
• Collaborate closely with the CEO/founder and other executives.

Skills

Recent GTM experience

B2B SaaS experience

AI software experience

Hands-on operator

Job description

Careers at Joyous

Chief Revenue Officer

Location

New Zealand, Auckland

Employment type

Full time

Location type

Remote

Department

Sales

New Zealand-based | Auckland preferred | Primarily US market

Competitive base + performance upside + equity

Joyous replaces traditional surveys with dynamic AI conversations and real-time action.

Instead of collecting feedback, analysing it later and deciding what to do weeks later, Joyous can understand what people are saying in the moment, ask smarter follow-up questions and help organisations move directly into action.

We already have an impressive product and real traction, including many of the world’s largest telecommunications companies across the US, Europe and New Zealand.

Now we’re building a repeatable mid-market growth engine across a targeted set of ICPs and need someone to own it.

The role

You’ll report directly to our CEO and founder and work in very close partnership with her to build and run the commercial engine across:

Marketing → Sales → Activation → Customer Success

This will be a highly hands‑on role, particularly at the beginning.

We expect to grow from a very small commercial team to roughly 10 people. Before there are people to lead, you’ll be in the work yourself: campaigns, pipeline, sales calls, playbooks, customer journeys, hiring and performance.

You won’t be starting from scratch. We already have a clear GTM thesis, target ICPs, a detailed sales process, scripts and artefacts that are already being tested, an emerging demand engine and an activation model we want to simplify and increasingly codify into the product.

Your job is to take this foundation pressure test, refine and turn it into a repeatable, scaled machine.

Who we’re looking for

The most important requirement is recent, directly transferable experience.

You should currently be, or very recently have been, in a B2B SaaS or AI software company actively building a similar mid-market growth engine.

You don’t need to already have the CRO title.

While you could be the CRO, we are also open to someone who is currently the hands‑on operator underneath a CRO, VP Revenue, CEO or founder and is ready to step up, as long as you were genuinely involved in building the engine and can clearly explain your contribution and the evidence that it worked.

If your recent experience is mainly managing a mature team or inheriting an established machine, this probably isn’t the right fit.

We really do need someone who has recently been in the engine while it was being built using all the latest tech and approaches successfully.

How we work

Joyous is a small, flat and tight-knit team.

You’ll work directly with the CEO, founders and early team, with very few layers between something we learn in the market and a decision about what we do next.

We value simplicity, speed and ownership. We give people a lot of freedom, but expect a high work rate, strong accountability and clear, transparent communication.

This role is NZ-based, with Auckland preferred, and will work primarily into the US market.

What you get

• Equity
• The opportunity to build and lead the GTM team
• A close working partnership with the CEO and founder
• Southern Cross health insurance
• Six additional paid Joy Days each year
• EAP support
• A great home-office setup
• A differentiated AI product with genuine global customer traction

Why now

Joyous already has the product, customers, technology and a strong hypothesis for what comes next.

What we need now is someone who can turn that into a simple, repeatable mid-market growth engine.

For someone who has already helped build one and is ready to move from being a key operator to the person accountable for the whole thing, this could be a career-defining next step.

Joyous Benefits

Flexible work

You decide which hours you work, and where you work from.

Joyous Parental Journey

A revolutionary parental journey benefit created for all parents by Joyous parents.

Home office

A mechanical desk and peripherals to get your work-from-home space setup right.

Stock options

We want everyone to share in the success of Joyous - every employee gets allocated stock options.

Health insurance & counseling

Health insurance coverage for all employees and unlimited free access to counseling services.

Flexible public holidays

It's your choice to take any local or national public holiday on a day that is more suitable or relevant to you.

Joy days

Six extra free company-wide days off per year to do whatever brings you Joy.

Merch

Free Joyous merch when you join and each employment anniversary. Plus unlimited discounted merch.

We create positive change for people.

Joyous democratizes feedback so all voices can be heard equally.

AI to help people, not replace them.

Our AI is only ever used to help leaders make sense of critical human thinking.

We treat everyone with kindness.

Whether you are on the frontline, a leader, our customer or our partner.