Chief Patient Experience & Insights

University Hospitals of Derby and Burton NHS Foundation Trust; New Zealand; On-site; NZD 167,000 - 215,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits including EAP, gym, on‑

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting for the Head of Patient Experience and Insights. This role provides strategic and operational leadership to ensure patient, family and carer experiences shape service delivery and decision-making across the Trust.

You will lead the patient experience strategy, oversee engagement, feedback, surveys, complaints and PALS, and translate qualitative and quantitative evidence into action.

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting for the Head of Patient Experience and Insights. This role provides strategic and operational leadership to ensure patient, family and carer experiences shape service delivery and decision-making across the Trust.

You will lead the patient experience strategy, oversee engagement, feedback, surveys, complaints and PALS, and translate qualitative and quantitative evidence into action.