Case Manager | Kaituitui, Westport

Marketplace; Westport; Remote; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Full induction and training

Ongoing support from peers and leaders

Career development opportunities

Competitive salary

Job summary

Ministry of Social Development in Westport is seeking a Case Manager to support clients through life transitions, including income, housing and employment. The role is based at the Westport Service Centre and offered as a permanent, full-time position.

You will work within public service values, balancing empathy with policy, and collaborate across teams to deliver integrated support. A competitive salary is provided with induction and training.

Qualifications

• Fast and accurate with data entry
• Confident with technology and systems
• Empathetic and professional in challenging situations
• Clear communicator who builds trust
• Adaptable and steady in high-volume work
• Strong team player who collaborates well

Responsibilities

• Support clients recently out of work to access income, training or employment
• Help whānau explore housing options and coordinate follow-ups
• Encourage digital self-service and build client confidence with online tools
• Manage a busy caseload across multiple systems with accurate notes
• Refer clients to external providers and work with others
• Participate in team reflection and problem-solving sessions

Skills

Data entry

Tech-savvy

Empathy

Communication

Adaptability

Team player

Numbers & detail

Tools

Multiple systems

Job description

# Case Manager | Kaituitui, Westport at Ministry of Social Development, West Coast## Mō tēnei tūranga mahi | About this role* Full-time, permanent | Monday to Friday* Based at Westport Service Centre**This is real work that changes lives — including your own.**Case Managers are the face of public service at the frontline. You'll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.This is complex, high trust mahi. You'll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.**What you'll need to succeed | Ko tō āhua**You'll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You'll bring a high level of personal integrity, initiative, and self-management.You'll also need to be:* **Fast and accurate with data entry** – getting the detail right matters.* **Confident with technology** – navigating multiple systems and supporting clients to do the same.* **Empathetic and professional** – able to hold space for real-life challenges while applying policy.* **A clear communicator** – someone who can build trust, explain things simply, and make good decisions.* **Adaptable and steady** – comfortable with change, high volumes, and problem-solving on the go.* **A strong team player** – grounded, dependable, and collaborative.* **Comfortable with numbers and detail** – able to complete complex calculations related to payments, dates, and entitlements.**A day in the life:*** Supporting someone recently out of work to access income, training, or employment.* Helping a whānau explore housing options and coordinating follow-ups.* Encouraging digital self-service and building client confidence with online tools.* Managing a busy caseload across multiple systems while keeping accurate notes.* Referring clients to external providers and working collaboratively with others.* Meeting with your team to reflect, troubleshoot, and support each other.**What you'll be part of:*** You'll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.* You'll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.* You'll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.**In return, we'll give you:*** A full induction and training plan.* Ongoing support from your peers and leaders.* Development opportunities and career pathways.* A role where your mahi directly contributes to stronger communities.* A competitive salary based on Band 4 ($69,519 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.**Recruitment and Selection Details:*** **Applications close:** 11.59pm, Monday 16 November 2026* **Recruitment and Selection process:** Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview.* Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.* This role requires applicants to have a clean full New Zealand Driver Licence.* New Case Managers will be required to travel and stay away from home during parts of their initial 12-week training period.**How to Apply | Me pēhea te tuku tono**Click ‘**Apply Now**' to upload your current **CV**, **cover letter**, and complete the **online application form**.All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail] MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.As part of your application, you will also be asked to respond to two short questions (each with a 2000-character limit):1. Why do you believe you're the right person for this Case Manager role? What skills and experiences will help you succeed?2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?**View the Position Description:** Case Manager position description## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Ministry of Social Development || Location: | West Coast || Position type: | Permanent - Full Time || Category: | Customer services || Date listed: | 06-Nov-2026 || Salary range: | $69,519 - $84,041 || Closing date: | 16-Nov-2026 || Reference: | NZ/1956451 || Attachment: | case-manager.docx (Word, 463KB) || File links: | || Website: | https://jobs.msd.govt.nz |Note: You may be redirected to the employer's careers website.