Case Manager | Kaituitui - Northland Region Opportunities - December Start Date!

Ministry of Social Development; Northland; On-site; NZD 69,000 - 85,000; Full time

Job summary

A governmental agency in Northland is looking for a full-time Case Manager to assist New Zealanders in challenging life situations. The role focuses on providing support related to employment and housing transitions, requiring strong empathy and communication skills. Applicants should demonstrate a high level of integrity and the ability to make complex decisions based on policy. A competitive salary is offered, and you will be part of a supportive team committed to public service.

Benefits

Full induction and training plan

Ongoing support from peers and leaders

Development opportunities and career pathways

Qualifications

• Must have personal integrity and initiative.
• Experience in customer-focused roles is preferred.
• Ability to navigate complex situations and apply policy effectively.

Responsibilities

• Support clients navigating challenging life situations.
• Assist clients in accessing services such as income and housing.
• Maintain accurate documentation across multiple systems.
• Build trust and communicate effectively with clients.

Skills

Data entry accuracy

Technology confidence

Empathy

Clear communication

Adaptability

Team collaboration

Numerical proficiency

Job description

Case Manager | Kaituitui - Northland Region Opportunities - December Start Date!

Full-time, permanent | Monday to Friday. Start dates from December 2025.

This is real work that changes lives — including your own.

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time. This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

What you’ll need to succeed | Ko tō āhua

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management. You’ll also need to be:

• Fast and accurate with data entry – getting the detail right matters.
• Confident with technology – navigating multiple systems and supporting clients to do the same.
• Empathetic and professional – able to hold space for real-life challenges while applying policy.
• A clear communicator – someone who can build trust, explain things simply, and make good decisions.
• Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
• A strong team player – grounded, dependable, and collaborative.
• Comfort with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.

A day in the life:

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools
• Managing a busy caseload across multiple systems while keeping accurate notes
• Referring clients to external providers and working collaboratively with others
• Meeting with your team to reflect, troubleshoot, and support each other.

What you’ll be part of:

• You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
• You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
• You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.

In return, we’ll give you:

• A full induction and training plan.
• Ongoing support from your peers and leaders.
• Development opportunities and career pathways.
• A role where your mahi directly contributes to stronger communities.

Recruitment and Selection Details:

• Applications close: 11.59pm Sunday 12 October 2025
• Recruitment and Selection process: Shortlisted candidates will complete a short digital confidence skills test, video pre-screening, and in-person interview.
• Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Salary range

$69,519.00 - $84,041.00. A competitive salary based on Band 4 ($69,159 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.

Location Information

Please note our current vacancies are:

How to Apply | Me pēhea te tuku tono

To apply, click the "Apply Now" button to upload your CV and complete the online application form.

You do not need to submit a cover letter. Instead, you’ll be asked to respond to two short questions as part of the application form (each with a 2000-character limit):

1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed?
2. Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?

All applications must be made online. If this is not possible or if you have any queries, please contact Krystle, Executive Assistant on [e-mail]

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: 11.59pm Sunday 12 October 2025

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.