Case Manager

NZ Transport Agency Waka Kotahi; Wellington; On-site; NZD 96,000 - 107,000; Full time

Job summary

A government transport agency in Wellington is seeking a Case Manager to ensure effective regulatory systems. The role involves making informed decisions to enhance safety, collaborating with various teams, and adapting to legislative changes. Ideal candidates have case management experience and a background in regulatory compliance, along with strong interpersonal skills. This position offers a competitive salary and supportive work environment.

Benefits

5 weeks annual leave

Flexible working options

Supportive working environment

Qualifications

• Certification or relevant experience in regulatory acumen is essential.
• Experience in front-facing regulatory roles is desirable.
• Ability to interpret and apply rules effectively.

Responsibilities

• Provide technical and legislative expertise in regulatory matters.
• Make informed decisions to improve safety for transport users.
• Support and collaborate with the Safer Commercial Transport teams.

Skills

Regulatory acumen

Experience handling cases in a regulatory environment

Case management background

Understanding of legislation

Quick decision-making

Job description

Join a supportive, fun, and energetic team that gets things done.

• Leadership development and career progression opportunities.
• Permanent opportunity.

Te Whiwhinga mahi | The opportunity

We’re looking for a Case Manager to provide technical and legislative expertise, ensuring a fair and firm regulatory system. In this role, you’ll make informed decisions that improve safety and minimise harm to passengers and road users, support and share knowledge with the Safer Commercial Transport teams, and liaise with a range of stakeholders. You’ll be joining a bubbly, collaborative team that values honesty and supports each other, while working in a fast-paced environment where adaptability and quick learning are key.

We are seeking to appoint at a salary between $96,401 - $106,548 of band unless otherwise agreed, commensurate to skills and experience.

Ko koe tēnei | About you

Along with being a quick learner, adaptable to legislative changes and new systems, and a supportive team member, you will also bring:

• Regulatory acumen - certification or relevant experience.
• Experience handling cases in a regulatory or compliance environment.
• Case management or compliance management background.
• Experience with front-facing regulatory roles.
• Good understanding of legislation and the ability to interpret and apply rules.
• Energetic, agile, and a great team fit - this is a fast-paced role for someone who can make decisions quickly.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.

Mō mātou | About Us

The Safer Commercial Transport team is responsible for regulating commercial transport operators: from heavy vehicles to small passenger services. We do this by monitoring our sector through audits, reviews and investigations and working with industry to drive best practice. The team regulates transport operators that have been licensed to operate as a transport service.

Ka whiwhi koe i te aha | What you will get in return

We care about our people and invest in supporting our staff at NZTA. If you join us, you can expect:

• A supportive working environment
• Flexible working options
• A competitive salary package, aligned with your skills and experience
• 5 weeks annual leave and other great benefits.

Ready to take the next step in your career? We’d love to hear from you.

Me pēhea te tuku tono | How to apply

Please click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close:
9 October 2025

For further information, email: [e-mail]

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.