Care Manager - Community Support Services

CGR Services; Taranaki; Hybrid; NZD 70,000 - 95,000; Part time

Job summary

Health New Zealand | Te Whatu Ora Taranaki is seeking a Care Manager within the Community Services Group. The role focuses on comprehensive assessments, person-centred care planning with whānau, and coordinating wraparound packages across homes, hospitals, and community settings.

The successful candidate will have strong clinical judgement, excellent communication, and the ability to work autonomously while engaging with a range of health and disability services to improve outcomes for older

Qualifications

• Demonstrated cultural awareness and ability to work with Māori and other high-need populations.
• Significant clinical experience and expert clinical judgement.
• Excellent written and oral communication skills.
• Proficient in applying policy and processes.
• Knowledge of interRAI assessments is desirable.
• Experience in assessment and care planning processes.
• Ability to manage a client caseload with administrative/reporting duties.
• Creative and solutions-focused, able to collaborate to solve problems.
• Familiarity with a broad range of local health and disability services.
• A commitment to ongoing quality improvement and service user satisfaction.

Responsibilities

• Carry out comprehensive assessments and develop person-centred care plans with whānau.
• Coordinate support packages and regularly review client needs and outcomes.
• Collaborate with hospital teams, community services and providers to ensure wraparound care.
• Operate across settings including homes, hospitals, hospices and residential care.
• Maintain documentation and reporting accurately and autonomously.

Skills

Cultural awareness

Clinical experience

Communication skills

Policy application

InterRAI knowledge

Care planning

Caseload management

Problem solving

Knowledge of local services

Quality improvement

Job description

Permanent position available, up to 0.6FTE available Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We have an exciting opportunity for a motivated and compassionate health professional with a passion for working with older people, palliative clients, and those living with chronic health conditions. As a Care Manager within the Community Services Group, you will carry out comprehensive assessments, develop person-centred care plans in partnership with whānau, and coordinate support packages to ensure individual needs are met and regularly reviewed. This role involves working closely with service users and their whānau to promote self-management wherever possible, while also collaborating with hospital-based clinicians, community services, and other providers to deliver seamless, wraparound support. You will need to be relationship-focused, organised, and detail-oriented, with the flexibility to operate across a range of settings, including people’s homes, hospitals, hospices, and residential care. Based at either Taranaki Base Hospital or Hāwera Hospital, there is also scope for some remote working. A full NZ driver's licence is essential due to the community-based nature of this role. For information on the salary band and the position description, please click here.

About the Service

The Community Services Group at Health New Zealand | Te Whatu Ora Taranaki plays a key role in supporting people with complex health needs to live safely and independently in the community. Our multidisciplinary team includes nurses, allied health professionals, and care managers who work collaboratively to deliver coordinated, person-centred care. We support a wide range of clients across the Taranaki region, with a strong focus on older adults, palliative care, and long-term condition management. Our service is built on principles of manaakitanga, whanaungatanga and equityensuring each persons dignity, preferences and cultural needs are respected. By building trusted relationships with service users, their whānau, and wider health and social service networks, we aim to empower people to achieve their health goals and enhance quality of life. For more information on living and working in Taranaki click here.

About you

• Have strong cultural awareness and commitment to implement strategies and services that are responsive to Māori and other high need populations.
• Have significant clinical experience and display expert levels of clinical judgement.
• Excellent written and oral communication skills.
• Be confident in the application of policy and process.
• Have high levels of computer literacy and ideally a knowledge of interRAI assessments.
• Have sound knowledge and experience with assessment and care planning processes.
• Be able to work autonomously and manage client caseload including the associated administrative / reporting procedures.
• Be creative, solutions-focused focused and work in partnership to problem solve.
• Have knowledge of a wide range of formal and informal local health and disability support services.
• Be committed to ongoing quality improvement and high levels of service user and partner satisfaction.

About Taranaki

• Do you want to work for an employer known for its focus on employee wellness?
• Would you like to work with a passionate and innovative team?
• Join us on the slopes of Taranaki Maunga!

New Plymouth was named the most liveable city, for a population between 75,000-150,000, by the International Awards for Liveable Communities. Taranaki boasts some of New Zealand's most iconic natural landscapes like Mt Taranaki, and many adventure activities. The rugged and wild coastline is home to more than 12 world-class surf breaks. Taranaki is a place where you can ski and surf in the same day. For a more relaxing experience, there are many walks (bush, coastal or mountain) as well as art trails, festivals and award-winning museums and galleries and a thriving caf culture. Click here to read more information about Taranaki.

Te Whatu Ora Taranaki

Te Whatu Ora Taranaki is a large organisation(2,400 staff) operating in the exciting, changing Health sector for a population of 116,600 people. To hear more about our culture, view the video on ourcareers page.

Working at Health New Zealand Health New Zealand | Te Whatu Ora

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.