Care Link Supervisor - Fixed term up to 9 months x 2

Wakefield and District Housing Limited; Wakefield; On-site; NZD 55,000 - 70,000; Full time

Job summary

Wakefield and District Housing Limited is seeking a Care Link Supervisor to manage operations within their Telecare Service Centre. This role involves overseeing a team, ensuring effective service delivery, and requires a Level 3 qualification. Benefits include flexible working, generous leave entitlement, and opportunities for personal development.

Benefits

26 days holiday plus statutory bank holidays

Extra day off on your birthday

Flexible working options

Personal development opportunities

Health and wellbeing package

Volunteering Scheme participation

Cycle to work scheme

Discounted shopping platform

Qualifications

• Level 3 qualification of the Regulated Qualifications Framework is essential.
• Experience in a contact centre environment and supervising staff is required.
• Good computer and IT skills are needed.

Responsibilities

• Oversee the Telecare Service Centre operations and manage a team.
• Operate call handling systems effectively.
• Be available for on-call duties as part of a shift rota.

Skills

Supervising employees

Good computer / IT skills

Experience in contact centre environment

Education

Level 3 qualification of the Regulated Qualifications Framework

Job description

Location

Wakefield District

Hours

21 shift rota

End Date

04/07/2025

Reference

V096/25

Who we are:

At Care Link we support over 15,000 customers to enjoy independence in their own home through Technology Enabled Care (TEC) services.

We provide a range of discreet sensors, home visiting and a 24 hour responder service, in a range of packages to suit your personal needs and budget.

• For carers – it's a chance to have that well deserved break knowing your loved ones are being looked after 24 hours a day.
• For busy families – it's a convenient way to support your loved ones when you can't be there.
• For you – it's a guarantee that you'll get support in an emergency situation.
• For your loved one – it's the peace of mind knowing they have help and support at the touch of a button.
  

If you want to be part of that then we have an exciting opportunity to join our Technology Enabled Care service, Care Link Supervisor.

As a Care Link Supervisor, you will work in our Telecare Service Centre, operate the latest calls handling system, leading a team of control assistants and support workers.

We are looking for applicants who have:

• a qualification at Level 3 of the Regulated Qualifications Framework;
• experience of working in a contact centre environment;
• have good computer / IT skills; and
• be experienced in supervising employees.

On a rotating shift pattern you will work flexibly to meet the needs of the service, taking part in an ‘on call’ out of ours rota. You must be able to drive and have a clean driving licence.

For more details on what we’re looking for in these roles, please see Job Description below.

For more information or an informal chat about this role, please contact Kirsty Jewitt, Care Link Manager on 07786672631.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 over 5 years service) and statutory bank holidays;
• an extra day off on your birthday;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address).
• Email your supporting information form, and CV if you have one, [e-mail] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next?

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview.

If you have any questions, please contact our Recruitment Team on the email address above.