Car Rental Manager

Discount Rentals Queenstown; Queenstown; On-site; NZD 60,000 - 80,000; Full time

Job summary

A local rental car company in Queenstown is seeking a Car Rental Manager to oversee operations, drive revenue, and ensure service excellence. The ideal candidate has a Bachelor's degree in Business and at least three years of experience in the industry. This position offers a dynamic opportunity to lead a team and improve customer experience in a popular tourism destination.

Qualifications

• Minimum 3 years’ experience in car rental or customer service.
• Proven experience in complaint handling and branch management.
• Expertise in third party management platforms.

Responsibilities

• Maximise rental revenue through pricing strategies.
• Maintain service excellence and resolve escalations.
• Oversee fleet operations including servicing and repairs.
• Recruit and manage branch staff.
• Manage invoicing and budgeting.

Skills

Customer service excellence

Fleet coordination

Pricing strategies

Leadership

Regulatory compliance

Education

Bachelor’s degree in Business

Tools

Xero

Rental Car Manager (RCM)

Job description

Car Rental Manager – Queenstown / Central Otago

Location: Central Otago / Queenstown
Employment Type: Permanent, Full-time (Minimum 30 hours per week, rotating roster within branch hours: 8:00 am – 6:00 pm)
Pay: $36.00 - $40.00 per hour (paid fortnightly)

About the Role

We are looking for a motivated Car Rental Manager to lead and grow our rental car operation in Queenstown / Central Otago. This is a hands-on role where you’ll drive revenue, manage fleet utilisation, ensure compliance, and deliver outstanding service to both locals and visitors.

Key Responsibilities

• Maximise rental revenue through pricing strategies, promotions, and third party channel management.
• Maintain service excellence, resolve escalations, and drive strong customer reviews.
• Oversee fleet operations: servicing, repairs, condition reporting, purchasing, and disposals.
• Recruit, roster, train, and lead branch staff.
• Manage invoicing, reconciliations and budgeting.
• Ensure compliance with insurance and regulatory requirements.
• Grow margins through car sales and add-ons.
• Operate the company shuttle van for pick-up and drop-off services to and from the airport, ensuring safe and timely transportation of customers.

About You

• Bachelor’s degree in Business (Accounting, Management, or Supply Chain).
• Minimum 3 years’ experience in car rental, tourism, or a client related or customer service industry.
• Proven experience in customer service, complaint handling, and branch management.
• Skilled in fleet coordination, compliance, and staff leadership.
• Strong financial background with hands-on experience in Xero.
• Proficient in Rental Car Manager (RCM) or similar rental management software.

Skills & Knowledge

• Expertise in third party management platforms and dynamic pricing.
• Ability to manage fleet stock meeting the demand of the business.
• Strong knowledge of insurance and regulatory compliance.
• Proven leadership with excellent communication skills.

Local Knowledge Requirement

We are a family-owned business and strongly value local connections. Candidates based in Queenstown / Central Otago are preferred.

Licence Requirements

Full New Zealand Driver’s Licence (mandatory).

Passenger (P) Endorsement (preferred).

Why Join Us?

This is a rare opportunity to take ownership of a rental operation in a world-class tourism destination. You’ll work closely with the owner, lead a motivated team, and play a key role in growing a trusted local business.

Apply now and help us shape the future of Discount Rentals Queenstown.